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ServersAustralia Review 2024 – Why You Should Avoid It

Gwen Rodgers Gwen Rodgers Web Hosting Expert

Servers Australia offers excellent functionality for WordPress users, but erratic higher-than-average pricing, a quirky site, and substandard support options detract from the overall quality.

We hosted the same WordPress website on the most popular web hosting platforms and measured their performance
Click here to see our results >>

Overview

As the name suggests, Servers Australia is an Australian web hosting company. Founded 12 years ago to service the Australian and New Zealand markets, they now have more than 10,000 servers in 11 data centers located across the two countries. Support is offered in Australian English.

Features and Ease of Use

ServersAustralia - products

Performance and capacities vary between plans, but all Servers Australia plans come with the same feature list:

  • SSD drives
  • Multi-layer security
  • Instant provisioning
  • Proprietary Partner Portal dashboard management
  • DDoS protection
  • IPv4

No specific mention is made of one-click integrations with Joomla, Drupal, or Magento, but there is a dedicated WordPress hosting plan that offers:

  • SQL databases
  • Plugin and theme installation management
  • Site backups every 15 minutes
  • Rapid SSL certificate installation
  • Nimble Storage
  • Plesk Power Pack
  • One-click site installs
  • Debug management
  • Codex and Security Experts
  • Revisium Antivirus Premium
  • Test environment for automatic updates
  • Easy data migration between WordPress sites
  • Analysis of website speed improvements
  • 30-minute hardware replacement guarantee

Servers Australia also offers customized managed solutions with additional services including:

  • Disaster Recovery as a Service (DRaaS)
  • Managed cPanel and Plesk control panels
  • OS management
  • Backups
  • Site monitoring
  • Veeam/Datto/Nimble disaster recovery
  • Anti-virus and security hardening
  • Application support and custom installations

There is no information on their website about PHP capabilities, FTP accounts, or SQL databases for non-WordPress hosting plans, and when I tried to download their information pack it didn’t arrive in my inbox. On the plus side, Servers Australia offers a 100% uptime guarantee on all plans.

Pricing and Support

Servers Australia offers three hosting plans, and each plan comes with a “Price Match Guarantee” that Servers Australia enforces according to their terms and conditions. It’s important to note that domains and SSL certificates need to be purchased separately.

The speed and capacity of their entry-level plan are about the same as the industry average, but the cost is five times higher. The price-to-performance ratio of each subsequent tier is inconsistent. For example, the mid-tier plan has four times more RAM, twice the disk space, and five times more data than the entry-level plan, but it’s hard to see if this is worth the 3x increase in price. The jump from mid-tier to high-tier plans offers twice the performance and memory for only a 66% increase in price.

The prices for WordPress hosting are much higher than the industry average. However, they do come with the additional management options and proximity to the Australian and New Zealand markets, so there is some added value cost for e-commerce merchants already set up on WordPress and selling to the antipodean market.

Inconsistent support is provided in Australian English. The site claims there is 24/7 live chat, and indeed there is a chat icon (which you might miss) at the bottom-right of every page of their website except the support pages. I understand that email support should receive a response in just a few minutes, but my email went unanswered. Phone support was not much better, as I was made to wait a long time for a response. A self-help knowledge base is available, but in my opinion, it is poorly organized and only provides answers to highly technical questions.

4.4

Pricing

Comparison

How does ServersAustralia match up to the competition?

1HostingerCompareOur Score4.9Compare
1IONOSCompareOur Score4.8Compare
1ServersAustraliaCompareOur Score4.4Compare
1Go4HostingCompareOur Score2.4Compare

ServersAustralia REVIEW: BOTTOM LINE

Servers Australia offers 100% uptime and local Australian and New Zealand servers, but you will pay more than the industry average for them.

Pros
  • 100% uptime
  • WordPress-specific hosting plans
  • SSD drives
  • DDoS protection

Cons
  • Domain purchased separately
  • Erratic pricing model

Check out ServersAustralia’s1 web hosting options today!
Gwen Rodgers Gwen Rodgers
Gwen is a web developer and software engineer who loves to get lost in JavaScript (and a good book). She spends her free time teaching girls how to be coders, and doing yoga on her balcony in the sunshine.
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Downhill right after entering a contract

Before entering my contact with ServersAustralia the customer service response times were within 3 hours, which gave me so much hope for using them as my service provider... As soon as I signed the digital signature I started receiving response times of 1-2 Business Days, this would have been fine if I could actually deploy my co-located server. I scheduled a day to deploy this server a week in advance, but upon arriving at the datacentre I was refused access due to "pass issues", wasting over 5 hours of a day getting there, waiting and getting back home without even getting this damn server deployed. My ticket has now been waiting for a week without a response trying to determine how I can deploy this server. Cannot recommend to even someone I hate...

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Ryan Wood, Canada
May 24, 2022
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