Reviews and expert opinion ServersAustralia

Ranked 329th from 3423 Web Hosting
4.4
Features
4.4
Ease of Use
4.4
Support
4.4
Pricing
4.4
Gwen Rodgers
Gwen Rodgers
Web Hosting Expert
Servers Australia offers excellent functionality for WordPress users, but erratic higher-than-average pricing, a quirky site, and substandard support options detract from the overall quality.

Overview

As the name suggests, Servers Australia is an Australian web hosting company. Founded 12 years ago to service the Australian and New Zealand markets, they now have more than 10,000 servers in 11 data centers located across the two countries. Support is offered in Australian English.

Features and Ease of Use

ServersAustralia - products

Performance and capacities vary between plans, but all Servers Australia plans come with the same feature list:

  • SSD drives
  • Multi-layer security
  • Instant provisioning
  • Proprietary Partner Portal dashboard management
  • DDoS protection
  • IPv4

No specific mention is made of one-click integrations with Joomla, Drupal, or Magento, but there is a dedicated WordPress hosting plan that offers:

  • SQL databases
  • Plugin and theme installation management
  • Site backups every 15 minutes
  • Rapid SSL certificate installation
  • Nimble Storage
  • Plesk Power Pack
  • One-click site installs
  • Debug management
  • Codex and Security Experts
  • Revisium Antivirus Premium
  • Test environment for automatic updates
  • Easy data migration between WordPress sites
  • Analysis of website speed improvements
  • 30-minute hardware replacement guarantee

Servers Australia also offers customized managed solutions with additional services including:

  • Disaster Recovery as a Service (DRaaS)
  • Managed cPanel and Plesk control panels
  • OS management
  • Backups
  • Site monitoring
  • Veeam/Datto/Nimble disaster recovery
  • Anti-virus and security hardening
  • Application support and custom installations

There is no information on their website about PHP capabilities, FTP accounts, or SQL databases for non-WordPress hosting plans, and when I tried to download their information pack it didn’t arrive in my inbox. On the plus side, Servers Australia offers a 100% uptime guarantee on all plans.

Pricing and Support

Each of Servers Australia’s three hosting plans comes with a “Price Match Guarantee” that is subject to Servers Australia’s terms and conditions. Domains and SSL certificates must be purchased separately.

The speed and capacity of their entry-level plan are about the same as the industry average, but the cost is five times higher. The price-to-performance ratio of each subsequent tier is inconsistent. For example, the mid-tier plan has four times more RAM, twice the disk space, and five times more data than the entry-level plan, but it’s hard to see if this is worth the 3x increase in price. The jump from mid-tier to high-tier plans offers twice the performance and memory for only a 66% increase in price.

The prices for WordPress hosting are much higher than the industry average. However, they do come with the additional management options and proximity to the Australian and New Zealand markets, so there is some added value cost for e-commerce merchants already set up on WordPress and selling to the antipodean market.

Inconsistent support is provided in Australian English. The site claims there is 24/7 live chat, and indeed there is a chat icon (which you might miss) at the bottom-right of every page of their website except the support pages. I understand that email support should receive a response in just a few minutes, but my email went unanswered. Phone support was not much better, as I was made to wait a long time for a response. A self-help knowledge base is available, but in my opinion, it is poorly organized and only provides answers to highly technical questions.

Pricing

4.4

Bottom line on ServersAustralia

Servers Australia offers 100% uptime and local Australian and New Zealand servers, but you will pay more than the industry average for them.

Pros

  • 100% uptime
  • WordPress-specific hosting plans
  • SSD drives
  • DDoS protection

Cons

  • Domain purchased separately
  • Erratic pricing model

Check out ServersAustralia’s web hosting options today!

Gwen Rodgers
Gwen Rodgers
Gwen is a web developer and software engineer who loves to get lost in JavaScript (and a good book). She spends her free time teaching girls how to be coders, and doing yoga on her balcony in the sunshine.

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