Features and Ease of Use
The company provides managed hosting services which means that your resources are handled and managed by the company experts leaving you with nothing but time to enjoy developing your business. I prefer managed solutions, although they are a bit pricier than the unmanaged option simply because it saves me time.
Serverel provides Virtual Private Server hosting in three separate packages, each with a predefined number of resources. However, if you would like to adjust a certain aspect of the package you choose, this option is also available, and all you have to do is contact the company sales department and let them know what you want to change. Since Serverel provides a multi-homed network, it is able to equip every client with a private vlan connection measuring up to 100Mbps. This ensures delivery of even the most demanding websites.
There is cPanel and DirectAdmin control panel support on Serverel servers. Both options are user-friendly and easy to understand allowing you a series of options for website management; however, cPanel is currently the most popular one. The bad news is that both control panel options come at a price – a one-time fee that you have to pay in order to obtain one of the two options.
There are several OS choices for you, Linux, Windows, BSD, and others. Serverel experts will be happy to install any third-party software which you think would help you run your website accomplishing its maximum performance. The company will also help you with any custom OS you wish to install, as well as all the software necessary, however, this might take some time and instructions in order to accomplish a successful software installation process.
Support and Pricing
When it comes to pricing, this company belongs among those hosting agencies that provide a high level of service for a reasonable price. They are not the cheapest option you will find, but the resources you get, and the quality of the hardware they provide, as well as the fact that you can choose between three data centers located on three different continents, makes the whole deal seems fair. Loads of free third-party apps add to the value of their offer, as well as does the peace of mind provided by a redundant network.
The support is effective and the Serverel support staff works around the clock to secure a stable connection and resources. There is a phone number available 24/7 but if you end up waiting for someone to pick up, I would recommend the ticket system which works like a charm. An interesting thing about contacting the company is that they even have an old-school post address, so you can even write them a letter and see it answered.