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RapidSite Reviews 2024 – Believe in the Uptime Guarantee?

Gwen Rodgers Gwen Rodgers Web Hosting Expert

Rapid Site is part of well established company, GMO Cloud Co Ltd. As such, the VPS plans are robust with an industry standard 99.9% uptime guarantee, while in contrast, the customer service is limited.

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rapidsite mainRapid Site is part of much larger, GMO Cloud Co Ltd, founded in 1993, with more than 900 employees. Rapid Site sells a series of VPS products from its Japanese language website.

Features and Ease of Use

rapidsite 1

The main focus of Rapid Site is its VPS plans, which come as with the following core features:

  • 99.9% guaranteed server utilization rate
  • Daily backups and restoration services
  • Domain registration available
  • Up to ten add-on domains and unlimited subdomains
  • Free Let’s Encrypt SSL certificates
  • Up to 300GB disk space
  • Unlimited data transfer per month

Rapid Site’s data center is located in Japan, is manned 24/7, and the servers run on Linux CentOS with a reliable Plesk control panel and high performance (if a little outdated) Apache 2.2.x. Conversely, it’s not clear whether the servers use SSD or HDD, but I can tell you there’s a 99.9% server utilization (uptime) rate.

You get full root access, as well as SSH access, FTP, and SFTP accounts, and DNS management, so aside from the caveat that you are not allowed to adapt the OS, you have quite a lot of control over the environments, as you’d expect with a VPS plan.

As you’d expect, there are MySQL databases, a phpMyAdmin tool, and support for PHP (although it’s the slower version 5.3.x). Advanced programing languages Perl, Python, and Ruby are all supported.

Unusually for VPS companies, there are some beginner-friendly tools thrown in. For example, the servers come with EC-CUBE (an e-commerce store builder), Movable Type (easy blog and website builder), and WordPress support.

Pricing and Support


The prices are in line with other VPS providers, both in Japan and overseas, while on the other hand, there’s a relatively large setup fee which is included in all packages. Like most other VPS companies, you do need to purchase a domain name, but a free SSL is thrown in to sweeten the deal.

The plans are available in one, six, or twelve month terms with no discount for purchasing a longer contract upfront. Unusually for Japanese hosts, you can purchase the plans online after completing a long and rather off-putting multi-step online form. There’s a helpful 30-day money-back guarantee on all plans.

In terms of customer service, there is email and phone support, although it took me a long time to find the email address on the website and the business hours are not clear. There’s a online manual / FAQ section with a substantial number of articles and tutorials, as well.

Unfortunately, based on my experience, I sent an email in the afternoon on a weekday and didn’t receive a response, even after waiting for a couple of days. In the company’s defense, my email was in English, so it’s possible that it posed a barrier for them, but I cannot be certain.




How does RapidSite match up to the competition?

Bluebird HostingCompareOur Score4.8Compare
VentraIPCompareOur Score4.8Compare
RapidSiteCompareOur Score4.2Compare
Go4HostingCompareOur Score2.4Compare


As part of the much larger GMO Cloud Co Ltd, Rapid Site sells a professional range of VPS packages with 99.9% uptime and support for advanced programming languages. My experience of customer service was lacking and I’m not keen on the setup fee, nevertheless, the plans are robust and include many value added features for experts and (oddly) beginners.


  • 99.9% uptime guarantee on VPS plans
  • Support for advanced programming languages
  • 30-day money-back guarantee
  • Free SSL certificate included


  • Setup fee is significant
  • Customer service did not reply to my email

Buy premium VPS plans at Rapid Site
Gwen Rodgers Gwen Rodgers
Gwen is a web developer and software engineer who loves to get lost in JavaScript (and a good book). She spends her free time teaching girls how to be coders, and doing yoga on her balcony in the sunshine.
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