Features and Ease of Use
RackServer’s hosting services include five shared hosting packages (in Russia and the U.S.A.), ten VPS packages, eight dedicated server packages, and six reseller packages.
The U.S.A. and Russia SSD VPS packages provide you with:
- 99.9% uptime guarantee
- 2 GB to 25 GB space
- cPanel control panel
- Unlimited traffic
- 1 to unlimited FTP accounts
- 5 to unlimited MySQL databases
- Perl, Python, Ruby on Rails
- Let’s Encrypt SSL
- Cron jobs
- AWStats, Webalizer
- Backup management
The one-click application installer allows you to install a huge number of CMS and other applications with no technical expertise. At the more expert end of the scale, the ionCube loader helps to keep your PHP code safe from being modified or copied.
As alternatives to shared hosting, the VPS packages (including a 1C-Bitrix package) come with the popular ISPmanager control panel.
Pricing and Support
RackServer’s shared hosting packages are cheap, and you can pay for them in U.S. dollars or Russian rubles by bank transfer, PayPal, credit cards, WebMoney, or Yandex.Money. Billing cycles are monthly, quarterly, semi-annual, and annual, but not all billing cycles are available for all packages, so you’ll have to check the plan you pick. Any billing cycle above monthly should secure you a 20% discount.
Although this company’s frequently asked questions page mentions two different refund windows (15 days and 30 days), I confirmed with customer services that you get a 15-day money-back guarantee (which is shorter than you get with many other hosts).
Besides live chat, you should be able to contact the 24/7 technical support team via telephone, a ticket system, ICQ, or email. For self-support, there is a surprisingly comprehensive, but possibly-outdated frequently asked questions page.