Features and Ease of Use
In terms of services and features that these services offer, Protagonist can be defined as an all-around player with various types of hosting, Cloud services, web design, etc. There are three basic types of hosting services you can acquire with Protagonist: Shared hosting, VPS, and dedicated servers hosting.
Shared hosting is one of the most popular services at Protagonist with more than 25,000 customers hosting their websites using Shared hosting packages. It allows users to share resources with others and thus reduce the cost of maintaining their own server. Their most tempting offer includes the possibility of hosting five websites with 50GB of storage room on SSD drives which provide up to 200 percent faster load time than regular disk drives. When you add a 100GB bandwidth to the equation it’s easy to see how this package works for small business operations as well as large data-driven businesses.
All Shared hosting packages include Plesk control panel which comes free of charge and it is one of the most popular control panel options, although I would be happier with cPanel because it’s the most common option and arguably the most user-friendly.
There are no free SSL certificates, which is strange once you realize how Protagonist’s Shared hosting packages seem designed especially for e-commerce. Since SSL is essential for the safety of your visitors, having to pay for it is not something I would expect from such a high-class company.
The Protagonist web servers are housed in a green data center where, with innovative technologies, a lot of energy is saved and also only green power is used. The data center is cooled with so-called Direct Free Cooling technology and illuminated with HF lighting, all of which save up to 40 percent of energy.
Pricing and support
Keeping in mind that this is a company located in the Netherlands, the prices meet the quality of services. It’s not the most affordable option on the market price wise, however, the resources that they provide, as well as the performance aspect make Protagonist a reasonable choice. Also, there are free website building tools, as well as a number of third-party software which hold additional value.
The support service is excellent. There is a phone support service available during the working hours Monday to Friday which is working like a clockwork. I found the maximum waiting time for someone to pick up the phone is less than 30 seconds. There is a standard issue ticket service, but what really makes the most difference is their Team Viewer support which means that tech experts can remotely work on your computer and see the problem you’re having from your point of view.