Reviews and expert opinion Online Audience

Ranked 1470th from 3627 Web Hosting
4.2
  • Features
    4.3
  • Ease of Use
    4.3
  • Support
    4.1
  • Pricing
    4.2
Gwen Rodgers
Gwen Rodgers
Web Hosting Expert
Online Audience can help you reach your online audience. The plus points include online streaming services and a good 99.99% uptime guarantee, but on the downside, you don't get a software installer unless you pay extra.

Overview

Online Audience

According to its Facebook page, Online Audience has been in business for over five years. It started its journey as a small, private group that provided project hosting, and it subsequently extended its services to global clients.

Today, this London company’s English-language website sells a wide variety of shared web hosting, reseller hosting, VPS, and dedicated servers, plus radio and video streaming, domain services, SSL certificates, software licenses, and web design.

Features and Ease of Use

Online Audience offers ten cPanel hosting plans (five each in the U.S.A. and the U.K.), three Unix web hosting plans, three WordPress hosting plans, eleven reseller hosting plans, fourteen VPS plans, four dedicated servers, and several radio- and video-streaming plans.

The five U.S.A. cPanel shared hosting plans provide you with:

  • cPanel control panel
  • 1 GB to unlimited disk space
  • Unlimited email accounts
  • Unlimited FTP accounts
  • Unlimited MySQL databases
  • Free and instant setup

Online Audience provides some usually-free features for a fee. For example, you have to pay for your choice of software installerSoftaculous, Fantastico, or Installatron — if you want to install CMS or other popular programs to populate your website with content. Alternatively, you can use the Weebly website builder to create a professional-looking website without having to be a web designer or developer.

Other pay-for options include SpamExperts (to secure your email against malware and spam) and CodeGuard (which performs automated daily backups and one-click restoration).

If you really don’t want to work on your website yourself, you can take advantage of Online Audience’s web design services (for a fee). And if you want to set up an online radio or TV station, you can opt for one of the radio hosting or video hosting plans.

This host provides an SLA-backed 99.99% server uptime guarantee that pays out if uptime falls below the specified level.

Pricing and Support

Online Audience’s shared hosting plans are competitively priced. You can pay for them in three currencies (GBP, USD, or EUR) by bank transfer, direct debit, or PayPal on monthly or annual billing cycles. While this host’s home page alludes to a 14-day money-back guarantee for cPanel/CWP hosting, elsewhere, a 7-day “cooling-off period” is mentioned in the context of shared, reseller, and radio/video hosting.

You should be able to access customer support via email, live chat, telephone, or support ticket (current customers only). I say “should” because the live chat never worked for me, and my exploratory email received no reply. If you have to resort to self-support, you’ll find some useful posts and video tutorials in the knowledge base:

Online Audience

Pricing

4.2

Bottom line on Online Audience

If you’re looking for competitively priced hosting with several user-friendly features (albeit at extra cost), then Online Audience could be an acceptable choice, especially if you’re interested in streaming hosting services. This host can even build your website for you (again for a fee), but I was disappointed not to be able to summon any pre-sales support.

Pros

  • 5+ years of industry experience
  • 99.99% guaranteed server uptime
  • Competitive pricing
  • 14-day money-back guarantee

Cons

  • Unresponsive pe-sales support
  • Extra costs for a software installer

Let Online Audience help you reach your online audience.

Gwen Rodgers
Gwen Rodgers
Gwen is a web developer and software engineer who loves to get lost in JavaScript (and a good book). She spends her free time teaching girls how to be coders, and doing yoga on her balcony in the sunshine.

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