Network Presence is a web hosting and data center service company that’s located in Australia. It serves the Australian, Asian, and West Coast (United States) market. The company provides Virtual Private Servers and colocation. Its servers are located in Australia.
Features and Ease of Use
Network Presence doesn’t cater to the small business market. So, if you’re looking for shared hosting or you want to host a simple business website, it’s best that you look elsewhere. For VPS though, it provides a couple of VPS plans with the following features:
- 99.9% uptime
- Up to 10TB bandwidth
- Anywhere from 30GB to 1TB storage space
- Either one or two IP addresses
Network Presence offers different categories of VPS plans. There’s the cPanel VPS that comes with cPanel installed and licensed. This is great for medium to large websites looking for an easy to use VPS out of the box.
Then, there’s Value VPS. unlike all other VPS, this comes with HDD but you can get SSDs (optional) for an added fee. The idea for Value VPS is a low-cost version, hence the lower-level storage device. The other three should be considered based on your needs – SSD, big RAM, or big CPU.
Network Presence provides an uptime SLA. If your uptime falls below 99.9%, you’re entitled to a 25% credit on your monthly VPS charge. Beware that you’ll have to contact support before you can get a refund and if you contact support more than 14 days after the downtime occurred, the refund doesn’t apply.
All customers get access to the power and reset buttons for their VPS. With this, you can reboot when you need to and control your VPS as if you were in the data center.
If you’re looking to use WordPress, Joomla!, or other popular content management systems, you should look into the Appliance VPS. These are a set of VPS offers for applications, databases, and specific servers (for example, Java).
The WordPress Appliance VPS comes with one core, 1GB RAM, 30GB storage, and 200GB bandwidth. It comes with standard WordPress hardening, configurations, and optimization with the WordPress core pre-installed.
Pricing and Support
The WordPress appliance VPS is slightly expensive for the features on offer. The other VPS plans are better priced and are fair in comparison with other VPS providers with similar features. If you exceed your provided quota in a month, you’ll be charged an over-quota network fee. Also, if you want additional features like Fantastico, you’ll pay more.
Beware that there’s no free trial or version; you’ll need to commit money from the start. Fortunately, the subscription period on offer is one month. However, there’s no money-back guarantee.
You can pay with PayPal, Visa, Mastercard, Discover, and American Express.
Its customer support is available through phone, ticket, and email. It doesn’t have a knowledge base, but there’s a blog that contains updates and a few tutorials. It has a forum as well. In my experience with support, I sent an email but didn’t get a response.