Features and Ease of Use
NetBeOpen offers shared hosting plans, which come with the following core features as standard:
- 9% uptime guarantee
- Domain registration available
- Unlimited add-on domains
- A free private SSL certificate
- Unlimited disk space
- Unlimited monthly bandwidth
NetBeOpen offers three shared hosting plans, which all have cPanel access. From the cPanel, you can add email accounts, increase the number of databases, and access “website building tools”, which is a useful value add-on for beginners.
The plans come with beginner-friendly Softaculous, so you can easily install popular programs with just a couple of clicks. And for experts, there’s support for PHP, MySQL databases, FTP accounts, as well as Cron jobs and SSH access to ensure your website runs smoothly.
While not technically features, it’s worth noting that the resource allocations are generous, including unlimited disk space (not base plan), unlimited monthly bandwidth (not base plan), unlimited email accounts, unlimited databases, and unlimited domains. Although the usual caveat of normal usage is applied to “unlimited” bandwidth and disk space.
The uptime guarantee is an industry standard 99.9%, but in the absence of a Service Level Agreement, it’s unclear whether you’d receive any compensation in the event of excessive downtime.
Pricing and Support
The plans, apart from the base package which is well-priced but does not include unlimited disk space or bandwidth, are overly expensive. Granted, it’s great that the resource allocations are so high and you get a free domain name, but I am struggling to understand the premium price point.
The prices are displayed as annual rates, however, when I tried to order a package, I encountered an error, and frankly, the whole check out process was buggy. A little unnerving for a website hosting company, as it clearly has issues with its own SSL certificate.
Customer service is by phone, email, and ticket, but it is not 24/7. For general inquiries, it’s available from 8:00 a.m. to 6:00 p.m. on Sunday to Thursday and for “web services” it’s open from 8:00 a.m. to 5:00 p.m. from Sunday to Thursday. Hopefully, you don’t get any downtime on a Friday! There’s also a tiny FAQs section.
I contacted the team by email at around 10:00 a.m. on a Thursday morning, so well within normal business hours. Unfortunately, despite waiting for several days, I did not receive a reply. Perhaps it was because I emailed in English, though I am unsure.