A Small Host with Bold Claims
MilesWeb is an India-based website hosting provider founded in 2012. It audaciously claims to be the “global leader in providing managed web hosting services.” Sure, but I can’t find anything online to back that up. It’s not even a leading host in India (where it’s based).
It currently has more than 10,000 worldwide customers, with the majority in India and the U.S. That’s not bad, but it’s certainly nowhere near the size of a leading global company.
MilesWeb has 20 different location versions of its website, but the websites are always in English. It would be nice if it was translated into each country’s language, but I suppose you could let your browser do that for you.
It offers cheap shared hosting plans, dedicated server packages, Windows and Linux virtual private servers (VPS), and even WordPress-specific hosting, so there’s a decent range of options. But does it have the right options for you? Is it “the best,” like it boldly claims?
If you’re looking for a host and you’ve stumbled upon MilesWeb, give me a few minutes of your time. I’m going to dig into the data (the website load speeds, customer service performance, uptime guarantees) and by the time we’re done, you’ll know whether it’s the right host for you.
If you’re ready, let’s go.
(Allegedly) USA’s Best Shared Hosting Plans
MilesWeb is nowhere near the leading U.S. host it says it is, but if you can get past that, it offers some excellent premium features. All of the plans come with a free SSL certificate and Cloudflare content delivery network (CDN), which is impressive for such an inexpensive host, but watch out for the backups because they are an expensive add-on.
Now, let’s take a look at some of the most interesting features MilesWeb has to offer.
Tier 3 and Tier 4 Data Centers
MilesWeb doesn’t own its data centers, but it does use only Tier 3 and Tier 4 data centers. This is quite rare and should mean your website experiences less than 26.3 minutes (Tier 4) or 1.6 hours (Tier 3) of downtime per year.
You can also choose from servers in the U.S., the U.K., and India, so you can pick the best location for your customer base.
Above-Average Uptime Guarantee
Largely due to the use of Tier 3 and 4 data centers, MilesWeb offers a 99.95% uptime guarantee (the industry standard is 99.9%). It is mentioned in the terms and conditions, but the details are vague as to what happens in the event of excessive downtime.
More Developer Features Than Usual
Get Started with Zero Technical Experience
If you’re a newbie, MilesWeb offers free website migrations from other hosts, as well as a variety of beginner-friendly features. A premium Softaculous one-click installer with more than 400 programs supported is available, as well as a free website-building tool.
Ease of use
MilesWeb offers a simple website that is easy to navigate. It’s clean and modern, and although it offers a lot of features, it’s not cluttered or overwhelming. I set up a WordPress website to see how easy it was. Here’s my experience.
Create an Account
The account creation process is relatively straightforward, but a little glitchy. There are lots of add-ons available, some that can get expensive (backups) and some that are less common for cheap website hosting providers (Google Analytics setup).
Somehow, I managed to add multiple products to my cart, and it wasn’t easy to remove them. Also, once I’d created the account, I needed to wait for the billing department to verify my purchase before I was able to access the account.
Connect a Domain and Install WordPress
MilesWeb offers the common combination of cPanel and Softaculous, so installing WordPress is easy. If you have issues, you can easily contact customer service or refer to the knowledge base. Overall, it’s a beginner-friendly process, and you can learn more about it here.
MilesWeb offers all of the usual add-ons, along with some more interesting ones, like Google Analytics configuration, Facebook Business Page Setup, and Google Webmaster Account and Site Verification. These are all well-priced and extremely useful if you’re a beginner website owner.
MilesWeb doesn’t include backups in its plans. There’s a backup manager for you to manually use, but for an extra monthly fee, you can add automatic backups on. I don’t usually like it when hosts try to get more money through add-ons in this way – surely they have a responsibility to look after your data – but in the case of MilesWeb, the hosting fees are low and the features are comparatively high level, so I understand why.
Room to Grow
Not only does MilesWeb sell a range of affordable shared hosting plans, but it also offers plenty of options when you’re ready to scale your online presence. If you’re a developer, you’ll be pleased to see managed DigitalOcean, AWS, and Jelastic PaaS plans. This means you can benefit from the best cloud hosting plans and have someone else handle all the technical server configuration and maintenance tasks.
When you sign up with MilesWeb, you can choose from one of many server locations. I opted for the closest to me (London), so it’s no surprise that the locations that fared best in the speed test were Frankfurt, Germany, Paris, and London.
Other top locations were Singapore and Australia, while all North American locations scored worse, but not too poorly. The overall performance is an A grade, which, given this host is at the cheaper end of the spectrum, is good.
To further back this up, I researched customer reviews online, and while there were some negative reviews, the vast majority were positive. Great work, MilesWeb.
Customer service is offered 24 hours a day, every day of the year. You can contact the billing, sales, or technical departments via live chat, ticket, email, or phone. There’s also a knowledge base if you prefer to solve issues yourself.
Reading online reviews from past and present customers, I was impressed with the level of praise for MilesWeb’s customer service. But I wanted to test it for myself, so I contacted the team via various support channels. Here’s what I found out.
Both logged in and logged out customers can contact the team via live chat 24/7. When I was purchasing a plan, I needed to use live chat a couple of times to ask questions. Each time, the agent picked up within a couple of seconds.
As my account was flagged for security reasons, I was required to confirm that I’d made the payment and that I owned the payment method. This was handled via ticket. I’m always concerned when my account is flagged (sometimes it can take days to get approved), but with MilesWeb, the whole process was completed within ten minutes.
Sales Email Address
My final test was to send an email to the sales department. I asked a basic question (whether a free Cloudflare CDN was included) and received a polite response within 30 minutes.
Overall, every contact method was answered quickly and professionally. This is far better than many inexpensive hosting providers. Every question was answered within minutes, not hours, which can often be the case with email or ticket requests.
MilesWeb’s prices appear low on first glance. However, the given price is a 50% discount, and upon renewal, your rate will increase to the regular price, which isn’t so great.
Plans are only offered on a one-, two-, or three-year basis, so you will need to be prepared to pay upfront. Then there’s the payment option: I could only pay via PayPal – even the option to pay via credit or debit card involved creating or using an existing PayPal account.
Cancellations & Refunds
You can cancel your account via your dashboard. It’s as simple as navigating to the service, selecting Management Actions, and then Request Cancellation. As with many hosts, there’s no confirmation of the refund amount during the process, so I jumped on live chat to confirm. I was advised to wait for confirmation via ticket.
I did receive an email confirmation of the cancellation within a couple of minutes, but still nothing about my refund, so I followed up again. I received another prompt reply, but instead of confirming my refund, they wanted me to stay.
Finally, I received an email confirming my refund had been processed. I’m glad I followed up because I don’t think it would have been applied automatically. Having said that, MilesWeb did stick to its refund policy – my payment method was refunded in full the next day.