Features and Ease of Use
ITWorks’ web hosting plans support both Windows and Linux, except for the lowest plan that is only available for Linux. All plans offer the following common features:
- SSD storage
- Unlimited bandwidth
- Plesk control panel
- 99.9% uptime guarantee
- Regular backups
- SSL certificates
Although you don’t get the popular Softaculous app installer, the Plesk control panel incorporates an easy app installer that lets you install the likes of WordPress and Joomla with a single click. Regular automatic backups protect your valuable website data.
Pricing and Support
ITWorks’ prices are pretty affordable compared with international providers. The Linux hosting packages come in Starter, Small, Medium, Large, and X-Large sizes whereas with Windows plans only come in Small, Medium and Large. You pay a little extra for the Windows plans. The available packages differ in terms of storage, the number of email adress, and the number of MySQL databases.
Regrettably, they only accept payment via bank transfer, but the technical support team informed me that they might add support for PayPal payments in the future. Another drawback is the absence of a money-back guarantee, although they do offer the possibility of receiving a refund for any unused hosting time if you’re not completely satisfied.
The hard-to-find knowledge base contains a small set of tutorials and FAQs, but no video tutorials. For one-to-one support, you can contact customer support via support ticket, support email, and live chat via Facebook. I was unable to secure a response to my test ticket, but I was successful with the live chat via Facebook (which of course is only available to customers with Facebook accounts):