Based in Norway, ITWorks is a well-experienced web hosting provider. It offers a wide range of hosting packages at affordable prices, without compromising the quality of the service or holding back on features.
ITWorks was originally the publishing solutions company of Aleo, a Norwegian company that was founded in 2002. In 2017, the whole enterprise was restructured to become ITWorks AS. This vendor specializes in shared hosting and domain registration, and – since it mainly targets the Norwegian market – its website is only available in that language.
Features and Ease of Use
ITWorks’ web hosting plans support both Windows and Linux, except for the lowest plan that is only available for Linux. All plans offer the following common features:
SSD storage
Unlimited bandwidth
Plesk control panel
99.9% uptime guarantee
Regular backups
SSL certificates
Although you don’t get the popular Softaculous app installer, the Plesk control panel incorporates an easy app installer that lets you install the likes of WordPress and Joomla with a single click. Regular automatic backups protect your valuable website data.
Pricing and Support
ITWorks’ prices are pretty affordable compared with international providers. The Linux hosting packages come in Starter, Small, Medium, Large, and X-Large sizes whereas with Windows plans only come in Small, Medium and Large. You pay a little extra for the Windows plans. The available packages differ in terms of storage, the number of email address, and the number of MySQL databases.
Unfortunately, the only accepted payment method is bank transfer, but the technical support team told me that payment by PayPal might be supported in the future. Other disadvantages include no money-back guarantee, but it is possible to obtain a refund for unused hosting time if you’re not entirely happy.
The hard-to-find knowledge base contains a small set of tutorials and FAQs, but no video tutorials. For one-to-one support, you can contact customer support via support ticket, support email, and live chat via Facebook. I was unable to secure a response to my test ticket, but I was successful with the live chat via Facebook (which of course is only available to customers with Facebook accounts):
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Bottom line on ITWorks
When it comes to comparing prices with the quality of the service and the features supported, ITWorks AS does a good job in balancing the ratio. However, it could benefit from a few improvements. These include introducing different payment methods and improving their customer support responsiveness. Other than that it’s a considerable and reliable provider.
Pros:
Plesk control panel
99.9% uptime guarantee
SSD storage
Unlimited bandwidth
Cons:
Unresponsive support ticket
Limited payment methods
Get affordable hosting solutions, for Windows and Linux, at ITWorks AS.
Gwen Rodgers
Gwen is a web developer and software engineer who loves to get lost in JavaScript (and a good book). She spends her free time teaching girls how to be coders, and doing yoga on her balcony in the sunshine.
