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Reviews and expert opinion ITWorks

Gwen Rodgers Gwen Rodgers Web Hosting Expert

Based in Norway, ITWorks is a well-experienced web hosting provider. It offers a wide range of hosting packages at affordable prices, without compromising the quality of the service or holding back on features.

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Overview

ITWorks was originally the publishing solutions company of Aleo, a Norwegian company that was founded in 2002. In 2017, the whole enterprise was restructured to become ITWorks AS. This vendor specializes in shared hosting and domain registration, and – since it mainly targets the Norwegian market – its website is only available in that language.

Features and Ease of Use

ITWorks’ web hosting plans support both Windows and Linux, except for the lowest plan that is only available for Linux. All plans offer the following common features:

  • SSD storage
  • Unlimited bandwidth
  • Plesk control panel
  • 99.9% uptime guarantee
  • Regular backups
  • SSL certificates

Although you don’t get the popular Softaculous app installer, the Plesk control panel incorporates an easy app installer that lets you install the likes of WordPress and Joomla with a single click. Regular automatic backups protect your valuable website data.

Pricing and Support

ITWorks’ prices are pretty affordable compared with international providers. The Linux hosting packages come in Starter, Small, Medium, Large, and X-Large sizes whereas with Windows plans only come in Small, Medium and Large. You pay a little extra for the Windows plans. The available packages differ in terms of storage, the number of email address, and the number of MySQL databases.

Unfortunately, the only accepted payment method is bank transfer, but the technical support team told me that payment by PayPal might be supported in the future. Other disadvantages include no money-back guarantee, but it is possible to obtain a refund for unused hosting time if you’re not entirely happy.

The hard-to-find knowledge base contains a small set of tutorials and FAQs, but no video tutorials. For one-to-one support, you can contact customer support via support ticket, support email, and live chat via Facebook. I was unable to secure a response to my test ticket, but I was successful with the live chat via Facebook (which of course is only available to customers with Facebook accounts):

Pricing

4.0

Comparison

How does ITWorks match up to the competition?

HostingerCompare4.9Compare
InterServerCompare4.8Compare
ITWorksCompare4.0Compare
BluehostCompare2.5Compare

User reviews

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ITWorks REVIEW: BOTTOM LINE

When it comes to comparing prices with the quality of the service and the features supported, ITWorks AS does a good job in balancing the ratio. However, it could benefit from a few improvements. These include introducing different payment methods and improving their customer support responsiveness. Other than that it’s a considerable and reliable provider.

Pros:

  • Plesk control panel
  • 99.9% uptime guarantee
  • SSD storage
  • Unlimited bandwidth

Cons:

  • Unresponsive support ticket
  • Limited payment methods

Get affordable hosting solutions, for Windows and Linux, at ITWorks AS.

Gwen Rodgers Gwen Rodgers
Gwen is a web developer and software engineer who loves to get lost in JavaScript (and a good book). She spends her free time teaching girls how to be coders, and doing yoga on her balcony in the sunshine.

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