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Reviews and expert opinion Hostmate

Onajite Omare Onajite Omare Web Hosting Expert

Australia-based Hostmate offers low priced web hosting plans with a money-back guarantee.

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Hostmate OverviewHostmate is an Australia-based company that offers web hosting, web design, and domain services. The company has been operating since 1999 with a website in English and servers in Sydney, Australia.

Features and Ease of Use

Hostmate offers three hosting plans that come with weekly automatic backups of which two are retained and can be easily restored from the control panel. These are some of the other features:

  • 99.99% uptime
  • Five, 10, or 15 websites per plan
  • Free SSL certificates
  • Up to 900GB bandwidth
  • 10GB, 20GB, or 30GB storage

Hostmate’s hosting plans are optimized for WordPress, though it isn’t automatically installed. Here, you get an auto-installer – Softaculous – that works well and is very easy to use for beginners to install the CMS.

Softaculous also works for hundreds of other applications, so if you need PrestaShop, phpBB, or Joomla!, you can easily set them up with the installer as well. Furthermore, its plans come with cPanel, so you can upload your custom coded website easily either through its file manager or FTP. It provides unlimited MariaDB/MySQL and supports PHP, CGI, Perl, SSI, Cron Jobs, Curl, and GD 2.

If your website is on Shopify, Wix, and website builders that don’t provide email accounts, you can use Hostmate for email accounts only. All you need do is contact the sales team about this need and they will set it up for you. Its servers are configured to prevent compromised spamming email accounts from delivering and compromising other email accounts and IP addresses.

Hostmate’s network is protected against DDoS attacks through Black Lotus’ range of tools to mitigate attacks and protect against malicious traffic.

Pricing and Support

Hostmate’s prices are pretty cheap for the features that the company provides. Given that its plans suit small to medium-sized websites, it’s only fair to offer prices that are affordable for businesses in that category. Plus, it offers short-term subscriptions including one-month and three-month options.

If you’re looking to transfer your website from another host but don’t want to deal with the technicalities of it, all you need do is contact Hostmate’s support and it will handle the transfer for you for free. Be aware that it only does this for those on cPanel.

You can upgrade or downgrade your plan at any time from your account. It accepts credit cards (Visa, MasterCard, American Express, and Diners Club) and PayPal. If you’re not satisfied with the service, you can get a refund within 30 days of your purchase.

Support is available through email, a physical mailing address, and ticket. I sent an email and got a reply shortly after.

Hostmate Support Letter




How does Hostmate match up to the competition?


User reviews

Based on 6 reviews in 1 languages
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Yasin Ozdemir
March 28, 2021
The Best Customer Service Period.

I cannot rate Glen and Albert's fantastic customer service highly enough. Every time I needed assistance, they didn't just reply within 5 minutes but they went above and beyond to help me resolve or answer any questions I have had. They are technically skilled and very polite with each correspondence. I strongly encourage everywhere to make the switch to Hostmate because the type of service that Glen and Albert provide is priceless and cannot be found on any other hosting site

Peter P
February 24, 2021
Cheap, easy to use, great tech support.

Just using the cheapest option but it offers so much more than the cheapest options everywhere else, such as unlimited email accounts. Price is in Australian dollars so doesn't change with exchange rates. Easy to use, very useful FAQ's and help articles, uses my favorite Cpanel, which is easy to use too. Very fast response times for help if you need it. Very cheap domain names too. The site has fast response times. Haven't found anything I don't like. Highly recommended!! Really glad I went with them.

Anthony Watts
November 23, 2020
Amazing customer service

For a complete newbie to ecom the boys have to help me out massively, they have answered all my stupid questions, and every time I’ve broken my site 🤦‍♂️. Haven’t had an issue so far on their end only on mine when I mess up and delete something....

Daisy De Windt
July 17, 2020
Customer service is above and beyond

Wonderful customer service, super-responsive, clear instructions and wonderful advice. I just moved my hosting to Hostmate and I couldn't be happier. I highly recommend them! They also resolved an SSL certificate issue that's been an issue for months.

Josh Wilms
July 14, 2020
Exceptional Service and Great Prices

I found hostmate when I first setup my business, having never heard of them previously. I originally went with them because their domain prices and hosting prices were the most affordable for my startup budget. What really surprised me was the customer service. Incredibly quick response, and explaining everything quite clearly, even if I thought my question was a bit simple, it's never an issue. I've since transferred a client to Hostmate to save them hundreds of dollars each year for their domain, and will continue to refer and recommend. Their service is exceptional.

Sarah Power
May 30, 2020
Cheap pricing & amazing customer support.

I have recently begun using Hostmate for domain and hosting for several websites. I have transferred my websites from other companies to their servers, as their customer support is exceptional. Prices are great with free SSL, and if I have a tech problem I’m unsure about, their team fixes it for me Very quickly. HIGHLY RECOMMENDED!


If you’re looking to host a small business website, Hostmate might be for you. This Australian company does well for those simple websites. International E-commerce companies and large enterprises that need custom configurations that they can only get with VPS and dedicated servers, however, will have to look elsewhere.


  • 30-day money-back guarantee
  • DDoS Protection is available
  • Low prices on offer
  • Provides Softaculous with cPanel


  • No VPS plans
  • No phone support available

Enjoy cheap web hosting with Hostmate.

Onajite Omare Onajite Omare
Onajite is a content writer and Website developer that is focused on helping businesses attract, engage, and convert customers on the internet. When she’s not writing content, crafting designs, or codes, she enjoys a good book.

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