The company offers shared hosting and reseller hosting, and its website is available in English only.
Features and Ease of Use
HostKoala serves small and medium-sized businesses with shared hosting while hosting companies and developers can take the reseller hosting plans. These are some of the features of its shared hosting:
- 99.9% uptime guarantee
- Automatic backups
- Up to 10GB storage
- Free SSL certificates
- Either three or unlimited domains
- 30GB, 500GB, or 1000GB bandwidth
HostKoala offers Linux hosting. For its shared hosting customers, it uses CloudLinux to provides a better shared environment where customers are in light-weight virtualized areas to provide a bit more security and stability.
In hosting, speed is important. For every second that your website takes to load, you could be losing a potential customer. HostKoala provides NVMe SSDs. You have probably read about SSDs before but if you haven’t, know that it provides great speed and reliability in storage. With NVMe, it’s even faster.
In addition, the company uses LiteSpeed webserver, which is faster than Apache. It provides that along with LSCache, which is only used in LiteSpeed webserver to provide better performance page cache for dynamic content such as WordPress web pages.
HostKoala offers customers the choice of DirectAdmin control panel or cPanel control panel. I have used both and can testify that they are easy to use and understand, even if it’s your first time dealing with them.
The company doesn’t have both control panels in all its server locations, so you might find yourself restricted with your options if you choose DirectAdmin. Also, choosing cPanel means you get JetBackups which does hourly/daily backups that you can restore from the control panel.
Nevertheless, in both control panels, there’s a one-click installer for web applications and CMSes like WordPress and Magento. If you wish to write your own code, it supports PHP only.
Pricing and Support
HostKoala offers fantastic features. Plus, it has a server uptime page through which you can see the history of its uptime day-to-day before you commit your money to it. It has three shared hosting plans that are offered at low prices. Its subscription duration starts from one year.
The price you pay differs depending on the control panel you choose; cPanel is more expensive than DirectAdmin. The difference in price isn’t a lot, but it might matter to you. If you’re coming from another host, the company will handle all the migrations for you.
HostKoala doesn’t offer a free plan, but there’s a money-back guarantee. Here’s how it works – if it’s your first time purchasing from this vendor, you can request a full refund within 45 days. Also, if you’re buying a server in another location for the first time (for example, you have a U.S. server and now want a Singapore server), you are entitled to the money-back guarantee on the new location.
HostKoala provides support through email, live chat, knowledge base, and ticketing system.