Although Hong Kong-based hosting provider Hostcliff claims to be a leading provider, I can’t find any evidence to back up this assertion, especially since its English-language website is complemented by inactive social media profiles.
Features and Ease of Use
Hostcliff offers shared hosting, VPS packages, and custom servers. With this host, you can look forward to the following features:
- 99.9% uptime guarantee
- Weekly or monthly automatic backups
- Softaculous installer
- Domain registration services
- SSL certificates (available for purchase)
- Up to unlimited bandwidth
The features increase as you progress through the three tiers of shared hosting. For example, whereas the Standard plan provides monthly backups, the Premium and Ultimate plans allow weekly backups. The top-tier Ultimate plan is described as being DMCA Protected Hosting, which means you won’t need to worry about your content being taken down (providing it’s legal).
As your business grows, you can scale up from shared hosting to a VPS or custom (dedicated) server solution. The VPS packages are DMCA protected, and the custom servers are fully managed.
Pricing and Support
The cheapest hosting plan is affordable, and its 500 GB of bandwidth should be sufficient for most websites. However, you’ll pay a premium if you want the features afforded by the top tier plan(s). Although SSL certificates and domain names cost extra, they’re not overly expensive.
You can purchase plans on one, three, six, or twelve-month terms, with (unfortunately) no discounts for longer commitments. So, while you may as well choose a shorter billing cycle, it’s still good to know that the 30-day money-back guarantee should get you out if anything goes wrong.
Customer service is a mixed bag. Although there is an email address and a telephone number (which is good), the live chat was offline when I wanted to try it, and the ticket support is only available to signed-in customers.
When it comes to self-support resources, the social media profiles are inactive, the FAQ link doesn’t lead anywhere, and the knowledge base contains only a handful of articles.