EdgeServ was founded in 2015, and has operations in the U.S. and the Netherlands. This company stands out because of its “model of customer centrism” and unique promises for customer service. Given that the company is quite new, it’s impressive that it already serves more than 8,000 websites. The website and support are available in English.
Features and Ease of Use
A full service hosting company, EdgeServ provides shared, reseller, and WordPress hosting, as well as email services and dedicated storage. Its shared hosting plans come with the following core features:
- 9% uptime guarantee backed by service level agreement
- Weekly automatic backup to a remote location
- Ten, fifteen, or unlimited domains
- SSL certificate available
- 10GB to 35GB disk space
- 100GB to 450GB bandwidth
EdgeServ has servers located in Seattle, Washington and Atlanta, Georgia, U.S., as well as the Netherlands. For fast DNS lookup, EdgeServ operates geographically redundant DNS lookup servers. There is a 99.9% uptime guarantee backed by compensation, and if that’s not enough, the company has not had any downtime for more than 600 days.
EdgeServ states that there are “quality features with every account” and I have to say, I agree. The hosting plans come with cPanel, a widely recognized and easy to use control panel, LiteSpeed web server, which can perform up to nine times faster than Apache, and solid state drives for disk read / write speeds up to ten times faster than traditional HDD.
The plans also come with plenty of security features in-built such as CageFS, firewall, brute force protection, real-time virus scanning, SpamAssassin, and ClamAV. The support team monitors the servers 24/7 to prevent any malicious traffic. There is also a free Cloudflare CDN thrown in.
Beginners can enjoy the Softaculous one-click installer for a premium offering of more than 300 programs and the website building tool (for a small extra annual fee), while experts can easily manage their website with FTP and SSH access, as well as cron jobs.
Pricing and Support
As you’ve probably guessed, the prices are quite high. However, with the quality of the features, you’re paying for a premium brand. All plans include the same features, however, the disk space and bandwidth increase with the monthly price. Most everyday website owners will be fine with the cheapest plan, Zip, which comes with 10GB storage, 100GB bandwidth, and ten domains.
Also, definitely consider the substantial add-ons in the checkout process. Additional costs include: Comodo Essential SSL Certificate, website building tool, dedicated IP address, and account migration service for customers moving from a none cPanel hosting plan.
You can purchase the plans in one, three, six, and twelve month terms, however, there is no discount for purchasing a longer term upfront. There is a 30 or 45-day money-back guarantee on all plans, as well.
In terms of customer service, EdgeServ promises to place customers at the center of the service, and as such, commits to having friendly and dependable staff members providing exceptional customer care and support, instead of faceless “tech support”. The average response times to issues is an excellent 15 minutes.
While all this sounds great, if you’re looking for multi-channel support, you’re out of luck. All customer service is via ticket (although there is live chat as well for sales), which does seem quite limited considering the commitment to customer service. There is a large and helpful knowledge base on the website, as well as a client area, which requires login credentials.