German-based website hosting provider Dogado was founded in 2001. With over 100 employees, they offer customer support 24/7 and have impressive customer satisfaction statistics. They have over 50,000 customers, however it does not state where they are located. Their website is only available in German which suggests a primarily German customer base, while support is available in both German and English.
Features and Ease of Use
Dogado offers a full range of website hosting services including: shared hosting, WordPress hosting, cloud servers, and dedicated servers.
To give you an idea, their shared hosting plans include the following features as standard:
- 99.9% uptime for WordPress, 99.5% for dedicated and cloud servers
- Automatic backups every two hours, retained for seven days
- .de domain registration included
- One to five domains, dependent on package
- SSL certificates included
- 10GB to unlimited storage available
They cater to experts and beginners alike. For beginners, they have a one-click installer for popular programs (it’s not clear how many programs this is for), a WordPress toolkit to get beginners set up with a couple of clicks, website analytics so that you don’t need to worry about Google Analytics straight away, and built-in antivirus software, so you can relax!
Unlike a lot of website hosting providers, they also have great features for experts and developers. Developers can have full control over the SSH console and integration of your development environment with integrated Git support. Developers and SEO professionals will also love the SSD disk storage and GZIP Compression that reduces data by up to 70% and reduces page load times.
Despite the fact that the services cater to both experts and beginners, the website is very user-friendly and easy to understand. It also has an impressive amount of useful and relevant information. It is one of the most informative websites I have seen for website hosting, yet is written in clear, everyday, jargon-free language.
Pricing and Support
Whilst they are not the cheapest on the market, they are not overpriced when compared to local or international companies. What’s more, Dogado offers excellent pricing, considering the added value they provide. Their prices are only displayed in Euros which is perfect for the German, and potentially European, customer base.
All of their plans include multiple domains, which is unusual, and a great added extra, and many of their plans include a free SSL certificate, as well. They also include lots of security measures, such as an integrated firewall, modern container isolation, and continuous backups to ensure your website is protected.
They only offer one payment term, which is a six-month contract paid upfront. You do not need to pay a setup fee. They do not offer a free trial but they do offer a 30-day money back guarantee.
In terms of customer service, they provide telephone and email support. They offer telephone support for sales from 9 AM to 5 PM and technical support via telephone from 9 AM to 8 PM. Email support is available 24/7 and they have an excellent resource center on their website containing lots of useful help documents.
However, I was slightly disappointed by their customer service options, which surprises me as they clearly pride themselves on customer satisfaction. They do not offer live chat nor would they answer my question via Facebook messenger. I’d really like to be able to get an instant response via live chat or messenger. That said, the operator was polite and did promptly direct me to the correct email contact.