Located in Hong Kong, Dataplugs brings ten years’ experience to the web hosting market. It offers web hosting, WordPress hosting, Magento hosting, e-commerce hosting, and dedicated server hosting. It also provides other web-related solutions such as colocation services and network security. All the Dataplugs servers are in four Tier 3+ data centers in Hong Kong.
The Dataplugs website is available in English, Traditional Chinese, and Simplified Chinese, and its support team can support you in all those languages.
Features and Ease of Use
Dataplugs has three shared hosting plans with HDD storage (Initial, Pro, and Expert) and three SSD shared hosting plans (Startup, Growth, and Enterprise). Some key shared hosting features include:
- Unmetered traffic
- 99.9% uptime guarantee
- Free setup and instant activation
- Unlimited FTP accounts
- MySQL support and MariaDB 10.2.17
- One-click application installer
- Cron Jobs, site statistics, and phpMyAdmin
ِAll shared hosting plans (HDD and SSD) run on Linux, and Python isn’t supported. So, if you’re looking for shared hosting for Windows or other programming languages than PHP, CGI, and Perl, you’ll find better alternatives to Dataplugs in this top web hosting comparison. Or, you can sign up for one of Dataplugs’ dedicated server plans for Windows.
Dataplugs offers the same resource allocations with both HDD and SSD shared hosting. The smallest plans (Initial and Startup) come with 20GB of disk space, unlimited FTP accounts, 1GB MySQL databases, and 50 email accounts. You can host one website.
The highest plans (Expert and Enterprise) include unlimited disk space, unlimited FTP accounts, unlimited 5GB MySQL databases, 1,000 email accounts, and unlimited websites. These two packages also come with a free SSL certificate and a free dedicated IP address.
All plans come with MariaDB 10.2.17, cPanel (for easy management of different aspects of your website), Cron Jobs (for scheduling tasks automatically), several email features (webmail, email forwarding, free antivirus/antispam, 256-bit encryption, and more), and a single-click installer for popular CMS (e.g., WordPress, Joomla!, Magento, Drupal, and 400+ others).
Unfortunately, Dataplugs doesn’t provide free automatic backups. If you wish to back up your data daily (retained for up to 30 days), you will be required to pay an additional fee. Additionally, obtaining an SSL certificate or a dedicated IP address with the lower-value shared hosting packages will also incur an extra charge.
Pricing and Support
The Dataplugs plans are in Hong Kong dollars, and they’re expensive unless you commit to a three-year term that cuts costs by 50%. On a brighter note, Dataplugs offers a 30-day money-back guarantee, which might make you feel a bit better about such a long term commitment. Bear in mind that you’ll need to present some ID when requesting a refund from Dataplugs.
Also, dedicated server customers don’t benefit from the money-back guarantee. Instead, you get a three-day free trial, which isn’t enough to evaluate the service.
This host’s systems are monitored 24/7 so that the support team can quickly attend to issues. You can contact the multilingual customer support team by phone, ticket, email, live chat, and even fax. I was pleased to receive responses to my questions via the live chat channel: