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Reviews and expert opinion Bisend

Gwen Rodgers Gwen Rodgers Web Hosting Expert

Bisend was born in 2011 as a brand of London-based Light Red Tech Co., Ltd. It has teams in Chicago, Los Angeles, Hong Kong, and Mainland China to deliver and support its competitively priced hosting plans.

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Overview

Bisend was established in 2011, since when it has been dedicated to offering high-quality managed web hosting services — based on industry-leading technologies — to its global customers. From web hosting and reseller hosting to VPS and dedicated servers, plus domain registration and SSL certificates, you can get it all here.

Bisend’s website is available in U.S. English and Simplified Chinese, but its client area can be translated into twenty-four additional languages.

Features and Ease of Use

Bisend offers three Linux shared hosting plans, three ASP.NET hosting plans, three reseller hosting plans, three VPS hosting plans, and three dedicated server hosting plans. The Linux shared hosting plans provide you with:

  • cPanel control panel
  • Free domain for the first year
  • One to unlimited websites
  • 10 GB to unlimited SSD storage
  • 50 GB to unlimited bandwidth
  • 50 to unlimited email accounts
  • PHP 5.4, 5.5, 5.6, 7.x
  • Free SSL certificate

These plans allow the one-click installation of more than 100 popular CMS and other applications, including Drupal, WordPress, and Joomla. So, you can create a CMS-backed website without any coding knowledge. Alternatively, you can install a website builder from the control panel.

In addition to being CMS-optimized, other performance enhancements include super-fast SSD storage (with RAID 10 for resilience), and a free CDN (with the managed WordPress plans).

For the VPS plans, security features include DDoS protection, a web application firewall (WAF), and the availability of MagicSpam and Imunify360.

Bisend promises 99.99% uptime, which is above the industry average.

Pricing and Support

Bisend’s shared hosting plans are competitively priced. You can pay for them in U.S. dollars via PayPal or credit cards on an annual, biennial, or triennial billing cycle. The minimum yearly commitment is not so bad when you consider the 30-day money-back guarantee that affords you an opportunity to get out within the first month if you change your mind. But beware that fees for some services — such as domain name registration, an SSL certificate, and daily backups — are non-refundable.

Bisend provides 24/7 customer support via email, live chat, or support tickets (for logged-in users). Although the live chat window kept closing for no apparent reason, so I had to restart my chat repeatedly, I did get some support this way.

Self-support resources seem to consist of a few questions and answers, and a regularly-updated blog:

Pricing

4.2

Comparison

How does Bisend match up to the competition?

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User reviews

Based on 4 reviews in 1 languages
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Angry Joe
Hong Kong
December 22, 2020
Worst Server ever, disk full, ftp fail and change ip

This is what you will get, disk full, ip changes without telling you, ftp fail to connect, and ftp port keeps change and no dedicated ip. To be honest, if could not make it, why selling at 178 us per year and all this happen after 30 days. Here is the detailed issue happening and all following are true issues, the company Bisend (Light Red Tech Co., Ltd, ray.zheng(ad)racent.com) refuses to reply and refund. All issues keeps coming up and said already fix. For your consideration, please share this with others. They are really not selling what they are describing. We are totally disappointed from their service. May 2020, ftp port fail. no dedicated ip, Switch between 21 and 10021 . June 2020, ftp port fail. Switch between 21 and 10021 . July 2020 , ftp port fail. Switch between 21 and 10021 . Nov 2020, ip change without telling, no file able to upload Dec 2020, ftp able to connect, but fail to list, disk full could not upload. Website told customer harddisk no limitation of disk size Bisend (Light Red Tech Co., Ltd, ray.zheng(ad)racent.com) team, please stop to lie to a customer. It is wasting the time doing this. Just a simple webpage, why need to make such a problem to the world? Feel free to contact us for screen capture and account detail. We could share all information for this amazing Bisend real story.

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1
Dave Watson
USA
October 11, 2020
Worst service and servers! Junk!

You definitely get what you pay for with this one. The service is no good and the servers are super slow. I've been with them through a few upgrades and I don't feel improved anything. Do yourself a favor and find another cheap server to host your site.

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1
Reza Nazemi
Australia
June 28, 2020
Unreliable host

They answer the ticket with an even 24 hours delay. Their server are crap. I had created 17 tickets for them in 6 months and every time ask them to fix their server. My site is not a reliable base on their unreliable host. Most of the time after a day, they responded and restarted the server or service. It is not worth to buy the asp4host or bispond.

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1
Francois Maritz
South Africa
https://www.wangiriblockchain.riskandassurancegroup.org/
May 24, 2020
Unreliable unpredictable service

This is my third experience where the web hosting service just stops without any notice. No support over weekends. No 24 hour support. The email server also has problems and gets rejected. They got hacked. We were forced to move to a new location without any notice.

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Francois Maritz
June 26, 2020

I’m having the exact same problems. It’s shocking that a company can be allowed to trade. They lost my data + they just don’t respond via their 24/7 live chat or respond to any tickets. Don’t use them!!!!

Bisend REVIEW: BOTTOM LINE

Thanks to the use of world-class data centers and high-performance servers, backed by efficient customer support, Bisend’s plans surely seem appealing. For competitively priced hosting plans, you can give it go.

Still not sure if this is the right web host for you? Check out our top recommended web hosts to learn more.

Pros

  • Eight years of industry experience
  • 99.99% uptime
  • Competitive pricing
  • 30-day money-back guarantee

Cons

  • Minimum annual commitment
  • Plans only payable in USD
Gwen Rodgers Gwen Rodgers
Gwen is a web developer and software engineer who loves to get lost in JavaScript (and a good book). She spends her free time teaching girls how to be coders, and doing yoga on her balcony in the sunshine.

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