レビューと専門家の意見 Hetzner

Support: the feeling is that nobody really takes charge of your issues. The answers contain links to online documents. Unpersonal. Fairness: they announced on August 11th 2022 a unilateral price adjustment from the new year - no option for reimbursement if one doesn't like the new policy! Really UNFAIR

marco, イタリア
2023年2月5日

1

レビューに返信 返信する

Rude and don't reply .. demand payments saying that they had a credit card charge back when I don't even use credit card to pay I use PayPal then tell me I must pay for the charge back plus 40€ and the month upcoming or my services will be removed..

Luke K, イギリス
2023年2月5日

1

レビューに返信 返信する

How come they do fake excuse and damage our business like that way! Increase price, this is total BS explanation. Contabo never increase price. All of our clients migrated to conabo because of hetzner scam. Now they want to provide free setup for ex,ax server. But who will pay for the IP setup pricing. This is one of the biggest scam they have done. Now people will move to contabo for their insane activities. No one will pay for 10-12 years old cpu garbage with price hike. Nightmare experience with them.

Jack Foster, 米国
2023年2月5日

1

レビューに返信 返信する

I have had an absolutely terrible experience with this company. I used their services for a short period of time, then decided to close my account. I was not informed of any outstanding balances before doing so. The next day I was sent an invoice for €7.54. The invoice states that the payment is due by PayPal. I only signed up for this company because they advertise as accepting payment by PayPal. When I click the link to pay the invoice, however, it does not let me do so as my account is closed. The “support” team has been rude and absolutely unhelpful. They have informed me that I am unable to pay by PayPal because I closed my account. I have asked them to reinstate my account so that I can pay my invoice. They refuse to do this because my account has an outstanding balance. One of their e-mails to me stated the following: “As the account is disabled already, you have to make a bank transfer. There is no other option, and it's not our problem, you deleted your account, so disabled it, before paying the invoice.” It’s not their problem? Are you serious? When I closed my account it didn’t show me an outstanding invoice. It didn’t give me any option to pay. I closed my account on March 31st at 12:02 PM. I was sent an invoice on April 1st at 4:14 AM. It seems to me like the problem is the way they run their system. They insist that I send an international wire transfer for €7.54 to them. I have repeatedly refused to send an international wire transfer where the fee to do so will cost me three or four times what I owe. After all, they clearly advertise that they accept PayPal. I have on multiple occasions offered to pay by credit card. I have also asked them for an e-mail address that I can simply send a PayPal payment to. They have refused both of these and insist that I send them a wire transfer. They are threatening to send me to a collections agency if I do not do so. This behavior borders on extortion. I am actually trying to pay my invoice, but they are NOT giving me a reasonable way to do so. Again when I asked to pay for PayPal, one of their replies states the following: “you don't have the option to do that as YOU deleted the account.” My last four e-mails to them asking them for a PayPal address to send payment to have been completely ignored. I suspect they will soon send me to a collections agency (as they have directly told me they will do this) for not paying my invoice, which I have repeatedly attempted to pay. I have NEVER dealt with a company with such rude and appalling customer service. I recommend avoiding this terrible company at ALL costs.

Michal Brichacek, カナダ
2023年2月5日

1

レビューに返信 返信する

I am using VPS cloud for my wordpress projects. Absolutely stunning performance which made say bye bye to expensive hostings where I was testing. And very fair pricing. I setup custom VPS and everything works perfectly. I haven't got any issues yet.

anonymus, チェコ共和国
2023年2月5日

5

レビューに返信 返信する

Hetzner is the worst service provider they blocked my account with no reason I would not recommend it to use.user should avoid their services. They do not respond on time their support system is of low-quality .i will never recommend others to use their services

Amit Kumar, オランダ
2023年2月5日

1

レビューに返信 返信する

Hetzner is crap. Crappiest support (even if you pay up to 2000 euros monthly), crappiest servers (our hard drives break monthly). Just one thing - price. That's all good new about Hetzner. I hope this hole will be closed soon. We rented 43 servers because of the price, but I think we've lost much more because of Hetzner. Know we host with another provider, pay about 20% higher price, but ew don't even lose our time managing servers.

John White, ベラルーシ
2023年2月5日

1

レビューに返信 返信する

People, do not use their service! they made a mistake and (Hetzner themselves) ordered an expensive server which I did not ask for. 5 minutes after I received the email I asked them to remove it 1. because it is a mistake 2. because I couldn't see it in my admin panel. They didn't remove it, yet... 1 month later they send me a huge invoice. I contacted customer service multiple times and they wont help me, I have to pay the invoice for a product I never ordered or used. They have no proof (I asked for it) that I ordered it. They have nothing, yet they want me to pay the invoice. Hetzner is a bad company that tries to take your money, they scam you and offer ZERO customer service. Even after contacting them more then 5 times, explaining them what happened they still refuse to help or compensate me in any way possible. DO NOT trust this company, DO NOT use their services.

Angelo vc, オランダ
2023年2月5日

1

レビューに返信 返信する