There are some good things about this service if you can deal with the terrible helpdesk communications process, but they may not out weight the aggravation. It can take hours or days to get answers or resolution. A simple question could take hours to receive a response-then more hours again to respond to any follow ups. Then expect a different team member which makes it impossible to efficiently resolve any solutions. I also tried calling the helpdesk twice and both times were on hold for 30+ minutes. This is not 24/7 customer service.
I have been very happy with the performance of my wordpress website on InterServer. It was very easy to set up and get going. When I did have a small issue/question, it was quickly answered by their support staff. I highly recommend them as a great hosting company.