I've been a long-term BlueHost customer. I've recommended them for years. Their customer service used to be awesome. They were a good value. About a year ago, they started trying to up-sell all of my customers. Then the service went down. Now I've got slow sites that are barely functional and technical support that refuses to acknowledge the issues. I have a site that is running so slow, it generates 404 errors. Their answer? Pay extra to go pro. For a site that is much smaller than other sites I've run just fine on their servers in the past.