I've been with them for about 5 years, they are fast and no problems in performance.the main problem is the support service.
when you try to call -> no one picks up
when you try live chat you get 2 options:
1) new costumer -> gets an agent in seconds
2) old costumer -> chances to get an agent are slim to noneplus they sometimes bill you stuff that are not related, or stuff past expiration date that you did not approve or were given ANY notice about it what so ever.
Juts got a new retail listing blog/website up and running on WordPress, thanks to BlueHost. haven't faced any technical issues as such. Best part it that I got to choose a deal with a domain at a very cheap rate, on a discount and now I am reaping the benefits with a lot of users on the website. Security is great, they provide free SSL and codeguard for backup.
Bluehost is not as good as those writers said. After you purchase it, you will find a problem. Wordpress is hard to handle. If you buy a theme or other service from it, it is not refundable even if the payment collected through Bluehost, but they denied they could refund. They make things look like those additional services or products are included in the refund guarantee, but the reality is, it is NOT. They are separated, so your money will be eaten.
I would not recommend Bluehost+WP if you live in Scandinavia. Customers support was terrible, they took an hour to help me with the refund. And I will not get all my money back, even though I canceled the subscription one day after signing up. Taxes of EUR 14 lost...
I've been a long-term BlueHost customer. I've recommended them for years. Their customer service used to be awesome. They were a good value. About a year ago, they started trying to up-sell all of my customers. Then the service went down. Now I've got slow sites that are barely functional and technical support that refuses to acknowledge the issues. I have a site that is running so slow, it generates 404 errors. Their answer? Pay extra to go pro. For a site that is much smaller than other sites I've run just fine on their servers in the past.