Reviews and expert opinion XsOnline

Ranked 2626th from 3629 Web Hosting
4.1
  • Features
    4.1
  • Ease of Use
    4.1
  • Support
    4.0
  • Pricing
    4.1
Mark Holden
Mark Holden
Web Hosting Expert
Belgium-based XsOnline offers customizable hosting solutions. It could only be improved by better support and a clear refund policy.

Overview

XsOnline

XsOnline is a small hosting company that simply isn’t a match for big brands like Hostinger. The bigger hosting companies simply offer a better price for similar configuration.

Belgium-based hosting provider XsOnline offers a decent range of hosting services including shared hosting, reseller hosting, VPS, dedicated servers, and domain registration. When this company was founded isn’t clear from its website, but it joined Twitter in 2009, so it’s at least ten years old. Speaking of the vendor website; it’s simple and modern but with a few missing icons. It can be switched into many different languages, presumably via automated translations.

Features and Ease of Use

Unlike most hosting providers, XsOnline has both fixed and customizable plans. With the customizable plans, the storage ranges from 5 GB up to 2 TB, and the bandwidth ranges from 10 GB up to 5 TB. On the other hand, there are four preset shared hosting plans: Standard Hosting, Business Hosting, Advanced Hosting, and Huge Hosting. These plans also vary in both storage and bandwidth.

Other than the bandwidth and storage, the remaining features are the same across all plans:

  • Spam filter
  • Virus scanner
  • Cron jobs
  • Custom control panel
  • Application installer
  • Website builder

Although XsOnline doesn’t support the popular cPanel control panel, its own control panel is equally capable and easy to use. The control panel lets you manage your website files, FTP accounts, domains, email accounts, and more. It also comes with a the SimpleScripts one-click installer which does the same job as the more popular Softaculous installer in terms of allowing you to install CMS and other applications such as WordPress, Joomla, PrestaShop, Magento, Drupal, TYPO3, and phpBB.

As an alternative to creating a CMS-backed website, you can instead use the free website builder that has hundreds of preinstalled layout templates and a simple drag-and-drop interface. With this, you don’t need web design or development skills to establish your web presence.

Pricing and Support

XsOnline’s prices are average for the European and international markets. You can pay in euros on an annual basis using PayPal, credit/debit cards, or bank transfer. There is no refund or money-back guarantee as far as I can see.

For self-support, XsOnline’s website provides pages for frequently asked questions and tutorials, but they’re not particularly well laid out:

XsOnline

Since the self-support resources didn’t answer all my questions, I decided to contact the company. However, the live chat channel was broken, and my ticket submission received no response.

Bottom line on XsOnline

I like the fact that you can customize your plan according to your storage and bandwidth requirements, as an alternative to picking from a set of preset plans. I would have preferred the market-leading cPanel control panel with the Softaculous installer rather than the SimpleScripts installer, but I’m happy enough with what is provided. However, support could be improved, and I would like some clarity regarding any refund policy.

XsOnline might offer a good service at a reasonable price, but does it match up with the top web hosting companies? We find it hard to say “yes.”

Pros

  • Customizable price plans
  • Website builder
  • Decent range of hosting solutions
  • SSH access

Cons

  • Unresponsive customer support
  • No money-back guarantee
Mark Holden
Mark Holden
Mark is a full stack web developer specializing in HTML5, CSS, JavaScript, MySQL, and PHP. When he's not busy building websites or geeking out over the latest addition to his ever-growing gadget collection, he enjoys playing drums for his progressive rock band. He can also make a mean Spanish omelet.

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