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xneelo Review 2024 – Is It Worth It?

Mark Holden Mark Holden Web Hosting Expert

xneelo is a South African hosting provider with a limited range of hosting solutions with comparatively good features. However, its prices are relatively high. Read on to find out if it’s worth it.

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Overview

Features

Based in South Africa, xneelo is a web hosting provider specializing in shared hosting, dedicated servers (managed and unmanaged), colocation, reseller hosting, and domain registration. It’s not clear when the company was founded, but it operates through data centers in South Africa and Germany.

The xneelo website is limited in information but has an organized layout. It’s only available in English, and all prices are in South African rand.

Features and Ease of Use

xneelo offers four shared hosting plans – Basic, Standard, Advanced, and Master. They vary in storage, databases, mailboxes, email aliases, FTP accounts, and the allowed number of hosted domains. All plans come with unlimited monthly bandwidth and the following features:

  • konsoleH control panel (custom)
  • Built-in application installer
  • 99.9% uptime guarantee
  • SSD storage
  • Free SSL certificates
  • DDoS protection and mitigation
  • ModSecurity (Web Application Firewall)
  • Free daily backups
  • Spam filtering

Unlike most web hosting providers, xneelo has its own custom control panel, called konsoleH. I usually prefer the more known control panels, such as cPanel or Plesk, but it was pretty user-friendly when I checked out konsoleH. 

Like cPanel, it has several useful built-in tools. One of these tools is the built-in application installer. Even though it’s not my preferred installer, which is Softaculous, it’s easy to use and supports all the required applications, including WordPress.

All plans are powered by SSD storage which performs much faster than traditional HDD storage in website data processing. This reflects on your website’s loading speed, overall performance, and stability.

If you’re looking for higher resources or more features than what xneelo has to offer, then I suggest you take a look at our list of the top web hosting services before making any commitments.

Pricing and Support

Compared to the market average, xneelo’s prices are slightly on the expensive side. xneelo allows you to choose whether the service is prepaid or postpaid. If you choose to pay by bank transfer or credit card, you pay annually in advance, but you can choose other payment methods and pay monthly or annually after using the service.

Regrettably, xneelo lacks a money-back guarantee and does not provide a free trial. Instead, it permits a prorated refund for any unused services once you initiate the cancellation of the service.

The xneelo website has a decent knowledgebase of articles and tutorials covering the major topics. I found most of the answers I was looking for; however, contacting customer support wasn’t very helpful.

I still had a few unanswered questions, so I sent them via email to the support team. The other support channel is the phone. As per the website, the technical support staff is available 24/7 while the sales staff are available during working hours. My questions were primarily related to sales, so I used the sales team email. More than 48 hours have passed since I sent the email, and the only response I have is the automated reply informing me that someone will get back to me soon.

Support

Comparison

How does xneelo match up to the competition?

1HostingerCompareOur Score4.9Compare
1IONOSCompareOur Score4.8Compare
1CompareOur Score4.0Compare
1Go4HostingCompareOur Score2.4Compare

xneelo REVIEW: BOTTOM LINE

xneelo has a decent range of web hosting features, but they’re not worthy of the prices they charge. Plus, its support needs significant improvements for me to consider it reliable. In other words, xneelo is a host with lots of potential, but if you’re searching for a reliable host right now, then have a look at our list of the best web hosting services.

Pros

  • Free SSL certificates
  • 99.9% uptime guarantee
  • SSD storage
  • Daily backups

Cons

  • No money-back guarantee
  • Unresponsive customer support

Visit xneelo1 for premium South African hosting solutions.
Mark Holden Mark Holden
Mark is a full stack web developer specializing in HTML5, CSS, JavaScript, MySQL, and PHP. When he’s not busy building websites or geeking out over the latest addition to his ever-growing gadget collection, he enjoys playing drums for his progressive rock band. He can also make a mean Spanish omelet.
3.6
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The Best Customer Service Company in the Galaxy

I've used Xneelo for what feels like a hundred years, and their customer service it out of this world. I see that Mark comments on limited offering, and maybe a little more than others charge, however I think their Mark described 'limited offering' is what makes them as good as they are. They know what they do, and that do it better than anyone else. A few bucks here and there is worth all the assistance they have given me

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Barrie, Mauritius
April 29, 2024
5
Unresponsive Client Services

As a long-term user of Xneelo (previously Hetzner) servers, I must fully agree with Mark's comment about this company's unresponsive customer support. Their offering is somewhat better, though more expensive, than their mediocre South African competitors, providing nothing goes wrong and one doesn't need to deal with their support team!

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John M, Australia
April 09, 2024
3
Terrible hosting

Having updated a few clients sites who use Xneelo for their hosting all I can say is that I would rather not have the work than deal with them. Probably one of the slowest hosts around, consoleh is like something out of the stone age (I dont always want to edit a file offline then FTP it, sometimes it is much quicker to do it through the hosting CP but not here) and their support is terrible.

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Jon, Great Britain
August 27, 2022
1
Excellent Customer Support

I have been with Xneelo (former Hetzner) for over 10 years now and their customer support has been phenomenal through all those years. They respond within hours and their support/help is detailed and on point. I am very impressed with their service.

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Rahel Lawrence, South Africa
May 08, 2022
5
Server Restrictions

I'm trying to run a WordPress site off their shared hosting, and they are completely unwilling to up my max execution time to 120 - which is causing critical errors on my site. This has not been an issue with at least 10 other hosting companies in SA. It's completely ridiculous that they would rather have me move to another provider.

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De Wet, South Africa
March 15, 2022
1
Excellent Customer Service

I've been a client of Xneelo for more that 10 years and have used most of their products from shared web hosting, through to colocation and the team is absolutely incredible. Their hosting environment is incredibly reliable. You cannot get better value for money in my opinion.

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Hamish, South Africa
February 22, 2022
5
Superb service and expertise

Just wanted to say thank you for the awesome service and assistance from Meryl this afternoon. She was incredibly helpful, understanding and an absolute pleasure to deal with. And most importantly was dedicated to helping me with the problem at hand in a friendly, willing way. I know that when I phone your call centre I will always get assistance from a capable person who knows what they are doing. Such a lovely experience compared to all the other call centres out there. Keep up the amazing work!

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Joanne Miller, South Africa
November 20, 2021
5
Family sharingMulti User SharingExpert SupportBackupSmart syncPersonal SolutionBusiness SolutionTeams optionsOffline foldersFile history and recovery
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