Reviews and expert opinion Xenius
Xenius is one of the leading web hosting companies based in Belgium. It is listed at position 6, among the top 30 web hosting companies in Belgium with a market share of 0.71% and still growing. Its offerings range from shared web hosting to reseller hosting, domain registration, VPS servers, dedicated servers, colocation solutions, and Office 365 services, among other services. The Xenius website is only available in Dutch.
Features and Ease of Use
Xenius’s all-inclusive website services come with the following standard features:
- Free SSL certificate
- Free relocation service
- 24/7 premium support
- One-click installation of your CMS
- 1st-year free domain name
- Unlimited monthly bandwidth
Xenius data center facilities are hosted in Merelbeke with a backup data center in Zaventem, Belgium. The data centers are customized with world-class infrastructure and state-of-the-art security measures fully optimized for reliability and excellent data protection.
Xenius offers its customers two shared hosting packages: Cosmos and Galaxy plan. Cosmos is the least expensive of the two designed to host only 1 website and comes with 10GB storage space as well as unlimited data traffic. On the other hand, Galaxy can host a maximum of 10 websites and it includes 25GB storage space and unlimited monthly bandwidth.
All the hosting plans come with a free SSL certificate (green lock), 1st-year free domain name, and a one-click installer with 100+ apps.
Xenius provides its customers with daily backup services for the protection of their website accounts. Moreover, the hosting company offers backup storage solutions with a storage space of 500GB, but at an extra fee. The backup solutions are powered by Veeam backup console that provides users with an easy option to make their offsite backup copies.
Pricing and Support
In contrast with other hosting providers in the Belgian market, Xenius hosting solutions are a bit expensive. I also found that its VPS solutions come with a substantially high set up fee. The hosting solutions are offered with monthly payments and their prices are listed in euros.
Many customers have expressed their satisfaction with the vendor’s ability to maintain an uptime of 100%. And there have not been any incidents of downtime recorded so far. That said, the hosting firm does not seem to commit to an uptime network guarantee. Also, it has no refund policy.
Potential clients can contact Xenius support service via telephone, email or send them a message through a contact form. The technical support staff provides 24/7 premium support to its customers. However, this vendor has no ticketing system or live chat support.
I opened a ticket but the vendor only responded to inform me that my ticket had been closed; none of the issues I had raised were addressed.
Additionally, the Xenius website has no knowledge base section.