To compare the best web hosts, we hosted the same WordPress website on each one and tested performance, customer service, and value for money. Check out the results here.
X3Host is a web hosting company that has been in operation for quite some time now. The hosting provider is based in the United States and prides itself on hosting thousands of websites in the U.S. and the world over. It offers a wide range of hosting solutions, including shared web hosting, reseller hosting, green hosting, VPS solutions, dedicated servers, SSL certificates, and domain name registration services.
Features and Ease of Use
X3Host website hosting solutions come with the following standard features:
- cPanel/WHM control panel
- PHP 5.6 with FastCGI
- Softaculous one-click installer with pre-installed scripts
- SSH access
- SSL certificates
- 99.9% uptime guarantee
- Dedicated IP address
- MySQL 5.1 databases
- Free domain name
- Free CloudFlare CDN
X3Host servers are housed in data centers located in the U.S., Germany, and the Netherlands. The data centers are equipped with high-performance hardware infrastructure and the latest networking technology for powerful hosting and reliability. The vendor uses both SSD cloud-based servers and HDD servers with RAID 10 configuration, providing incredible levels of performance for its clients’ websites.
X3Host VPS servers are powered by both Linux and Windows OS platforms. The servers are based on OpenVZ virtualization technology, allowing physical servers to run multiple isolated operating systems for better server utilization. However, the vendor has not been able to live up to its standards as its VPS are not steady and experience regular downtime. This ends up being quite frustrating for most customers.
To show that X3Host is socially responsible, it offers energy-efficient green web hosting services to its customers. With this hosting package, clients get to host their websites on eco-friendly green hosting servers as well as energy-efficient hardware infrastructure.
X3Host performs daily backup services of its client’s website data. The backup data is then stored in separate servers where customers can easily restore their files in case of a disaster or data breach.
Pricing and Support
X3Host web hosting plans are quite cheap, and have very few notable feature restrictions. All plans come with flexible billing cycles, including monthly, quarterly, semi-annually, annual, biennial, and triennial subscriptions. The prices of these plans are listed in U.S. dollars.
X3Host offers a 30-day money-back guarantee, but customers can only claim a refund within the first 30 days after they sign up with the vendor. In addition, the hosting provider promises to maintain an uptime network guarantee of at least 99.9%.
Customers can reach out to the X3Host customer support desk via telephone, email, and ticketing system. Although the vendor seems to have live chat, the link to the live chat is invalid. The X3Host technical support team claims to be available 24/7, but in contrast, they are mostly unavailable even on working days. Most of this vendor’s customers paint its support team as incompetent, rude, and very slow to respond. However, I didn’t get a response at all when I contacted them via email, not even a slow one.
That notwithstanding, the X3Host website has a detailed knowledge base.