Features and Ease of Use
Webservice sells a small range of shared hosting plans, which come with the following core features:
- Domain registration available
- Linux operating system
- Compatible with Drupal, Joomla!, and WordPress
- Add-on domains available
- Traffic, disk space, and web space purchased by MB
Webservice does not own its own data center, instead, it has private-rooms, racks, and colo’s in several data centers in several countries. However, it does manage its own IP’s, routing, and web servers. Unfortunately, there isn’t an uptime guarantee advertised, so I can’t comment on how much downtime you may experience.
The servers run on Apache with cPanel, an easy to use control panel, and there are all of the usual features such as MySQL databases, FTP accounts, and compatibility with the usual CMS programs e.g. WordPress, Joomla!, and Drupal. Programming languages include PHP, SSI, and ASP.
Webservice seems a bit more hands on than other shared hosting companies, likely because the target customers are other businesses who want to focus on building websites. Therefore, Webservice monitors and assists with the shared hosting environment such as databases, ftp-connections, outgoing-email, load, IO, memory, and so on.
While the shared hosting plans are quite rigid in their resource allocations, the reseller plans are completely customizable. Simply select the number of domains, amount of traffic, disk space, email accounts, and build a tailor made package.
Pricing and Support
The pricing for the shared hosting plans seem high, but the issue is compounded by the fact there isn’t any information on how much disk space or traffic is included in the packages displayed on the website. Oddly, the reseller packages seem much better priced, which could be indicative of its customer base made up of website design agencies.
None of the plans can be purchased online, which is quite outdated and a bit frustrating. Instead, you need to email the company for a quote. SSL certificates, domain names, and VAT are all added costs to consider (on top of the premium price tag).
You can contact Webservice by email or phone only (it’s pretty proud of the fact that it doesn’t use social media, live chat, or VOIP), however, there’s a decent help center with various help documents. It’s worth noting that while the main website is in Dutch and English, the support pages are in Dutch (although translated via a Google plugin easily).
My customer experience was limited by the fact I sent the team an email on a weekday afternoon and waited several days for a reply, which never arrived.