Based in Ho Chi Minh, Vietnam, VinaHost has been in business since 2008. Although most of their customers are local Vietnamese, they do have an English speaking staff to help serve their international customers.
Features and Ease of Use
VinaHost limits your resource usage just like any other shared hosting services provider does. However, they list the restrictions clearly on their website, and you can you can log in to your account at any time to see an overview of the resources your website is utilizing.
Distributed denial of service (DDoS) protection is offered to protect you against attacks, with the Nginx and ModSecurity web servers also playing a vital role in this regard. It means your website visitors can enjoy their online experience without worrying about availability and security. In the unlikely event that something does go wrong, every hosting package benefits from free daily backups through R1Soft so that you can easily to restore the last working version of your website.
VinaHost promises 99% uptime achieved through a number of factors including:
- the use of CloudLinux OS which helps keep the risks to a minimum
- strong hardware including DELL servers and SSD storage
- a professional technical team looking after the equipment
The aforementioned SSD storage also offers high read speeds and stability, leading to improved page load times and hence an improved search engine ranking.
Pricing and Support
It could be tricky to choose the right package from the good variety of packages available. This biggest factor will likely be the limited data, which is only 9 GB even on the most expensive plan. There are further restrictions on the size of your database, but bandwidth isn’t an issue and you can host an extra website as you advance towards the next package. While you can upgrade and downgrade with ease, the limiting factor will always be the limited data.
In terms of tie-in, the first four packages ask for a minimum commitment of twelve months whereas the the final four packages tie you in for six months.
Submitting support tickets online is a simple process. Telephone support is also available if you don’t mind calling a Vietnamese telephone number. Their live chat took a little time to load, and I had to enter my email address and name in order to enter live chat at all. While waiting for the estimated answer time of four minutes to elapse, I had to close the window which didn’t leave me with a good first impression.