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ThePrimeHost Review 2024 – Is It Worth It?

Mark Holden Mark Holden Web Hosting Expert

American web hosting company ThePrimeHost brings almost 20 years of experience to the hosting market. In that time, I would have hoped it had thought a bit more about support.

We hosted the same WordPress website on the most popular web hosting platforms and measured their performance
Click here to see our results >>


Screenshot 2019 07 06 at 06.40.15To compare the best web hosts, we hosted the same WordPress website on each one and tested performance, customer service, and value for money. Check out the results here.

Founded back in 2001, American hosting provider ThePrimeHost offers a wide range of hosting solutions including shared hosting, reseller hosting, VPS hosting, and dedicated servers. Its well-organized and informative website is in English.

Features and Ease of Use

ThePrimeHost offers two kinds of shared hosting, Unlimited Hosting and SSD Hosting, that differ mainly in disk space but have these features in common:

  • Unlimited bandwidth
  • cPanel
  • Softaculous installer
  • RVsitebuilder Pro
  • CloudLinux
  • Cron jobs

The Unlimited Hosting packages come with 10 GB to 40 GB disk space and from 1 to 30 add-on domains, which should be sufficient for personal blogs and even small businesses. As you might expect, the SSD Hosting plans provide less disk space of 3 GB to 15 GB.

All shared hosting plans include the user-friendly cPanel control panel to manage all aspects of your website, such as adjusting your website backup intervals, moving files, and adding/removing domains. The integrated Softaculous application installer helps you install your favorite CMS and other apps such as WordPress, Joomla, Drupal, PrestaShop, Magento, and more.

You can create your website using the affordable RVsitebuilder Pro. This tool allows you to effortlessly build your site using a simple drag-and-drop interface. It provides you with a wide selection of 900 design templates to choose from. The great thing is that you don’t require any design skills to use this tool and create a professional-looking website. It’s user-friendly and ensures that the website creation process is easy for everyone.

Pricing and Support

For the features provided, ThePrimeHost’s shared hosting prices are affordable and can be paid for with PayPal or credit cards. You can also choose to be billed monthly or annually, and the 30-day money-back guarantee should make you feel better about making the annual commitment.

ThePrimeHost’s customer contact channels are limited to telephone and ticket. Unfortunately, my test support ticket received no response, and there is no useable knowledge base to fall back on:

Support 15




How does ThePrimeHost match up to the competition?

Bluebird HostingCompareOur Score4.8Compare
VentraIPCompareOur Score4.8Compare
ThePrimeHostCompareOur Score4.0Compare
Go4HostingCompareOur Score2.4Compare


Despite its many years of experience in the hosting world, ThePrimeHost still has a way to go to prove itself to me. Although it offers a wide range of feature-rich hosting products at attractive prices, it seems to be seriously let down by its support provision (or lack of it). 

Before you make a decision, we highly recommend you check out some alternative hosting companies, which we highly recommend.


  • RVsitebuilder Pro
  • Affordable prices
  • Softaculous
  • 30-day money-back guarantee


  • No pre-sales support response
  • No knowledge base
Mark Holden Mark Holden
Mark is a full stack web developer specializing in HTML5, CSS, JavaScript, MySQL, and PHP. When he’s not busy building websites or geeking out over the latest addition to his ever-growing gadget collection, he enjoys playing drums for his progressive rock band. He can also make a mean Spanish omelet.
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AVOID AT ALL COSTS. Used to be with them for reselling and then POOF, one day ALL SITES WENT DOWN. The owner Darryl was no longer responding to emails and support claimed they no longer support us and our clients. Even while we were with them we had TONS OF SITES HACKED and tons of downtime. We ended up just moving all our business and clients that night and just today came to find out that they had QUIETLY and SECRETLY sold the business. PRETTY SHADY THING TO DO!!!

Dave, Canada
April 19, 2020
Family sharingMulti User SharingExpert SupportBackupSmart syncPersonal SolutionBusiness SolutionTeams optionsOffline foldersFile history and recovery
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