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Reviews and expert opinion ThePrimeHost

Mark Holden
Mark Holden
Web Hosting Expert

American web hosting company ThePrimeHost brings almost 20 years of experience to the hosting market. In that time, I would have hoped it had thought a bit more about support. Before you make any final decisions, you should check out Hostinger’s cheap plans.


ThePrimeHostIf you are in a hurry, and just want the bottom line: for the same price as ThePrimeHost you can get much better servers with 24/7 support with Hostinger, so why even bother?!

Founded back in 2001, American hosting provider ThePrimeHost offers a wide range of hosting solutions including shared hosting, reseller hosting, VPS hosting, and dedicated servers. Its well-organized and informative website is in English.

Features and Ease of Use

ThePrimeHost offers two kinds of shared hosting, Unlimited Hosting and SSD Hosting, that differ mainly in disk space but have these features in common:

  • Unlimited bandwidth
  • cPanel
  • Softaculous installer
  • RVsitebuilder Pro
  • CloudLinux
  • Cron jobs

The Unlimited Hosting packages come with 10 GB to 40 GB disk space and from 1 to 30 add-on domains, which should be sufficient for personal blogs and even small businesses. As you might expect, the SSD Hosting plans provide less disk space of 3 GB to 15 GB.

All shared hosting plans include the user-friendly cPanel control panel to manage all aspects of your website, such as adjusting your website backup intervals, moving files, and adding/removing domains. The integrated Softaculous application installer helps you install your favorite CMS and other apps such as WordPress, Joomla, Drupal, PrestaShop, Magento, and more.

To build your website in the first place, the cost-efficient RVsitebuilder Pro allows you to create a website with a simple drag-and-drop interface from 900 design templates, and you don’t need design skills to do so.

Pricing and Support

For the features provided, ThePrimeHost’s shared hosting prices are affordable and can be paid for with PayPal or credit cards. You can also choose to be billed monthly or annually, and the 30-day money-back guarantee should make you feel better about making the annual commitment.

ThePrimeHost’s customer contact channels are limited to telephone and ticket. Unfortunately, my test support ticket received no response, and there is no useable knowledge base to fall back on:





How does ThePrimeHost match up to the competition?

HostingerCompare 4.9 Compare
InterServerCompare 4.8 Compare
ThePrimeHostCompare 4.0 Compare
BluehostCompare 2.5 Compare

User reviews

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April 19, 2020

AVOID AT ALL COSTS. Used to be with them for reselling and then POOF, one day ALL SITES WENT DOWN. The owner Darryl was no longer responding to emails and support claimed they no longer support us and our clients. Even while we were with them we had TONS OF SITES HACKED and tons of downtime. We ended up just moving all our business and clients that night and just today came to find out that they had QUIETLY and SECRETLY sold the business. PRETTY SHADY THING TO DO!!!

Bottom line on ThePrimeHost

Despite its many years of experience in the hosting world, ThePrimeHost still has a way to go to prove itself to me. Although it offers a wide range of feature-rich hosting products at attractive prices, it seems to be seriously let down by its support provision (or lack of it). 

Before you make a decision, we highly recommend you check out some alternative hosting companies, which we highly recommend.


  • RVsitebuilder Pro
  • Affordable prices
  • Softaculous
  • 30-day money-back guarantee


  • No pre-sales support response
  • No knowledge base
Mark Holden
Mark Holden
Mark is a full stack web developer specializing in HTML5, CSS, JavaScript, MySQL, and PHP. When he's not busy building websites or geeking out over the latest addition to his ever-growing gadget collection, he enjoys playing drums for his progressive rock band. He can also make a mean Spanish omelet.

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