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TheGigabit Review 2024 – So Popular, but Is It Any Good?

Mark Holden Mark Holden Web Hosting Expert

Gigabit Hosting Sdn Bhd, also known as TheGigabit, was founded in 2003 by three passionate and ambitious entrepreneurs who wanted to provide affordable and reliable hosting solutions to customers in Asia and beyond. It was among the first Malaysian hosting companies to provide Public Cloud Services to SMEs.

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thegigabit mainTo compare the best web hosts, we hosted the same WordPress website on each one and tested performance, customer service, and value for money. Check out the results here.

Founded in 2003, TheGigabit is a one-stop-shop for web hosting, dedicated servers, VPS, domains, SSL, and backup and storage solutions in Malaysia. The company is a Platinum Dell Partner and operates thousands of servers which power 1.2 million websites out of world-class facilities in Singapore, Malaysia, and Hong Kong.

Features and Ease of Use

Gigabit hosting features

With either Linux/Windows shared hosting or dedicated servers, customers get ample and secure hosting space and a convenient environment to build and manage blogs, websites, and enterprise apps. Some of its key features include:

  • cPanel/Plesk/WHMCS
  • 1 free .com domain per year
  • Unlimited Sub-Domains & Parked Domains
  • Unlimited FTP accounts
  • Unlimited Email addresses
  • Free Let’s Encrypt SSL
  • 1TB+ data transfer

TheGigabit has multiple high-density data centers with high-grade SSD servers, which are designed and operated in a clustered environment. Speed and performance are built into its hosting platform and that’s why the company offers a 99.982% network uptime guarantee. Even with its entry level hosting packages, TheGigabit customers enjoy faster website response times and high availability.

I know many people worry a lot about DDoS attacks, blackmail, and ransomware whose scale and intensity have increased in recent years. The company leverages its GIGADEFENCE anti-DDoS and WAF tool to counter security threats by providing on-demand network security enhancement to businesses such as SMBs, banks, large enterprises, and government agencies that operate large websites with sensitive personal data.

One of the interesting features is the China premium bandwidth that lets entrepreneurs and business owners expand their presence to the vast South East Asia and Chinese marketplace. With it, you get a dedicated server with fast connectivity and unlimited space to host multiple websites.

When it comes to managing your web space and online resources, you have the option to use Plesk-powered hosting or cPanel-based accounts. Both are user-friendly and loaded with features that make it easy to create, configure, and manage websites, databases, and email accounts remotely. For a reasonable annual fee, you can also order Web app Firewall, a dedicated IP address, and premium SSL.

Pricing and Support


With over a decade of experience in the hosting industry, TheGigabit seems to understand the pain points of its customers and that’s why it provides low-cost but high-quality hosting solutions. Deployment is instant and there are no set up fees. Its hosting plans are packed with features, yet remain easy to use. You can cancel and ask for a refund for shared hosting plans within seven days.

TheGigabit boasts a multi-lingual support team that’s available 24/7, ensuring your hosting issues are swiftly resolved. To satisfy my curiosity about their shared SSD hosting, I decided to shoot them an email. I was pleasantly surprised when I received a response within just one hour, which answered my query about the availability of a demo.

If you’re starting out, I would encourage you to check out the knowledge base as it has a number of tutorials and guides as well as community page for answers to simple hosting issues before reaching out to their tech support team.

How much does TheGigabit cost?

TheGigabit offers plans from $4 to $22. The price depends on which type of hosting plan you choose. You can see the updated pricing table (updated weekly) below.

Which TheGigabit plan should I get?

My recommendation is to start with a cheaper plan. You can always upgrade later on. TheGigabit can help you with the migration to a more expensive plan. The increase in visitors many times takes longer than expected and you shouldn’t pay a lot of money until the need arises. Of course, your needs may vary, and you can consult with a hosting expert from TheGigabit here1.

How good is TheGigabit’s customer support?

TheGigabit is not ranked as one of our top web hosts. But that can also be a result of TheGigabit being a small, under the radar, hosting provider. There are advantages to a small hosting company – as a customer, you are more important to them. You can also check out our comparison of the most popular web hosting services here.




How does TheGigabit match up to the competition?

1HostingerCompareOur Score4.9Compare
1IONOSCompareOur Score4.8Compare
1TheGigabitCompareOur Score4.3Compare
1Go4HostingCompareOur Score2.4Compare


With servers in multiple locations, TheGigabit comes across as a hosting company that offers affordable, professional, and high performance hosting solutions to its customers.

Before you make a decision, we highly recommend you check out some alternative hosting companies, which we highly recommend.


  • Cloud-based and SSD-powered shared hosting
  • Multi-language customer support
  • High performance and reliable hosting
  • Fast server deployment


  • No live chat support
  • No refund for VPS and dedicated servers
Mark Holden Mark Holden
Mark is a full stack web developer specializing in HTML5, CSS, JavaScript, MySQL, and PHP. When he’s not busy building websites or geeking out over the latest addition to his ever-growing gadget collection, he enjoys playing drums for his progressive rock band. He can also make a mean Spanish omelet.
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The Gigabit provides excellent service

My experience with The Gigabit was good! I contacted them with regards to a hosted website that was infringing on my copyright. They responded and took action immediately to solve the problem. This shows that they value feedback seriously and would definitely be a good provider for webhosting, cloud services and more. Thumbs up for their fast action.

Kevin Ng, Singapore
June 24, 2020
Family sharingMulti User SharingExpert SupportBackupSmart syncPersonal SolutionBusiness SolutionTeams optionsOffline foldersFile history and recovery
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