Reviews and expert opinion Telkomhosting

Ranked 3210th from 3425 Web Hosting
4.0
Features
4.0
Ease of Use
4.0
Support
4.0
Pricing
4.0
Server locations
Jakarta
Surabaya
Solomon Ndung'u
Solomon Ndung'u
Web Hosting Expert
Telkomhosting is a small web host backed by a much bigger Indonesian telecommunications business. Its prices are high for the features on offer, and its support seems to be substandard.

Overview

Telkomhosting-overview1

Telkomhosting is the web hosting arm of Telkomsigma (PT Sigma Cipta Caraka), which in turn is part of Telkom Indonesia. So what appears to be a small web hosting vendor is actually backed by a much larger organization.

Telkomhosting’s website is in Indonesian.

Features and Ease of Use

Telkomhosting’s website hosting solutions come with the following standard features:

  • Free setup
  • Unlimited subdomains
  • Unlimited MySQL databases
  • Free website templates
  • Free AWStats statistics
  • FTP accounts
  • Automatic daily backups
  • Fantastico script auto-installer
  • Unlimited addons and parked domains

Of the five shared web hosting packages (300, 500, 1G, 2G, and 3G), the “300” starter package is suited to personal blogs and small businesses. It includes 300 MB disk space, 70 GB monthly bandwidth, 3 email accounts, and 3 FTP accounts. The most advanced “3G” plan is designed for businesses with higher storage requirements. It includes 3 GB disk space, 150 GB monthly bandwidth, 10 email accounts, and 10 FTP accounts

All the hosting packages include daily automatic data backups but, unfortunately, no SSL certificates are offered.

Telkomhosting’s storage uses RAID 6 configurations for data security and reliability. Its data center facilities are connected to multiple internet backbones and gateways with 30+ Gbps optical links to guarantee fast and stable internet connections.

Pricing and Support

This vendor’s hosting solutions seem extremely expensive for the features included, although it doesn’t charge extra for email forwarding or ID protection.

You can sign up on flexible billing cycles from monthly to biennially with no apparent discounts for longer-term commitments. I’d be tempted to make only the minimum monthly commitment since there is no money-back guarantee. There is also no uptime guarantee as far as I can see.

You should be able to contact Telkomhosting’s customer support team (not 24/7) via telephone, ticket, email or live chat. Unfortunately, I failed to secure a response to my initial email approach. I also found that the self-support knowledge base is “Under Maintenance”, and it doesn’t seem possible to submit a support ticket:

Telkomhosting-overview2

Pricing

4.0

Web Hosting

Plan Name
Storage
Bandwidth
Price
300 MB
70 GB
$8.35
More Details
Plan Name
Storage
Bandwidth
Price
Moe Details

Bottom line on Telkomhosting

Telkomhosting’s hosting services seem to be designed for small businesses with low resource demands, but this is not reflected by its prices. Of greater concern is the fact that it seems almost impossible to summon support.

Pros

  • Data centers connected to multiple internet backbones
  • RAID 6 storage
  • Daily automatic data backups
  • Flexible monthly billing cycles

Cons

  • Expensive hosting solutions
  • Substandard support

For Indonesian hosting, see Telkomhosting.

Solomon Ndung'u
Solomon Ndung'u
Solomon Ndung'u is a writer, author, and SEO specialist. When he's not working, you will find him singing his favorite tunes. He is also a confessed avid reader of The New York Times.

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