Reviews and expert opinion TChile

Ranked 3334th from 3925 Web Hosting
4.1
  • Features
    4.1
  • Ease of Use
    4.0
  • Support
    4.5
  • Pricing
    4.0
Mark Holden
Mark Holden
Web Hosting Expert
TChile Datacenter was founded in 1999, and they now have more than 10,000 clients in Chile and worldwide. They have won awards for their service, and (as their name suggests) they own their own data center(s).

Overview

TChile

As the name suggests, TChile Datacenter was founded in Chile (in 1999) and has its own data center(s). More than 10,000 clients in Chile and worldwide use their award-winning services. Their website is available in Spanish, but they also provide support in English.

Features and Ease of Use

tchile 1

TChile offers a range of hosting services including shared servers, dedicated servers, and virtual private servers. As standard, customers of their shared hosting plans enjoy the following core features:

  • 99.982% uptime record
  • CentOS operating system
  • Domain registration available at additional cost
  • From one to five add-on domains
  • From 50MB to 10GB of storage
  • Unlimited transfer

TChile Datacenter actually owns two geographically redundant data centers in Chile; one in Santiago and one in Temuco. They use enterprise virtualization and blade technology, and the fact that they own their own data centers should mean quicker response times to issues and less risk of overselling resources. I discovered from a live chat operator that they have an uptime record of 99.982%, although this is not backed by a service level agreement.

They offer two types of shared hosting, with and without cPanel access.

The without-cPanel plans are called (in English) Only Parking, Super Economic, Super Basic, and Super Company. They come with 50MB, 50GB, 100GB, and 200GB of storage respectively, and all but the Only Parking plan come with MYSQL databases (1, 10, and unlimited respectively). These plans also have just one domain, but they offer a “mirrored” website which means you can host an identical version of your website on different domains. Finally, these plans all come with TChile Simple Panel and PHP version 5.6.

The with-cPanel plans obviously come with the popular control panel, plus PHP version 5.6.26. As well as the marginally higher features, the four plans come with between one and five domains, between 500MB and 10GB of storage, and one to unlimited MySQL databases. All plans come with unlimited data transfer (with the usual caveats about “fair use”), firewall, and backups.

Pricing and Support

tchile 2

The prices are pretty high when you consider the level of features and resources. That said, if you’re looking for a Chilean data center with good uptime, this is a good company to consider.

You can purchase their plans on one, two and three-year terms, and there is quite a good discount if you pay for multiple years up front. Just remember that domain registration and SSL certificates both cost extra. Unfortunately, TChile doesn’t offer any money-back guarantee, so you have to make a big commitment (minimum one year) to get started.

There are two levels of customer service: standard support (by ticket and live chat) and premium support (by telephone for business plans). Also, emergency assistance can be provided by cell phone to VPS and dedicated server customers. I’ve tested the live chat, and have found the operator to be very helpful and well-informed.

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Bottom line on TChile

TChile Datacenter is the official supplier to the Chilean State until 2020, so that says something about how highly regarded this company is. Whilst they don’t include a huge number of extra features, the resource levels are high enough for my liking, and they do own their own data centers, which is a big bonus.

Pros

  • Own their data center(s)
  • Good uptime record
  • A very helpful live chat operator
  • Discounts for longer terms

Cons

  • Confusing customer service options
  • Strict payment terms

Get hosted in TChile Datacenter’s own data centers

Mark Holden
Mark Holden
Mark is a full stack web developer specializing in HTML5, CSS, JavaScript, MySQL, and PHP. When he's not busy building websites or geeking out over the latest addition to his ever-growing gadget collection, he enjoys playing drums for his progressive rock band. He can also make a mean Spanish omelet.

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