Features and Ease of Use
TChile offers a range of hosting services including shared servers, dedicated servers, and virtual private servers. As standard, customers of their shared hosting plans enjoy the following core features:
- 99.982% uptime record
- CentOS operating system
- Domain registration available at additional cost
- From one to five add-on domains
- From 50MB to 10GB of storage
- Unlimited transfer
TChile Datacenter actually owns two geographically redundant data centers in Chile; one in Santiago and one in Temuco. They use enterprise virtualization and blade technology, and the fact that they own their own data centers should mean quicker response times to issues and less risk of overselling resources. I discovered from a live chat operator that they have an uptime record of 99.982%, although this is not backed by a service level agreement.
They offer two types of shared hosting, with and without cPanel access.
The without-cPanel plans are called (in English) Only Parking, Super Economic, Super Basic, and Super Company. They come with 50MB, 50GB, 100GB, and 200GB of storage respectively, and all but the Only Parking plan come with MYSQL databases (1, 10, and unlimited respectively). These plans also have just one domain, but they offer a “mirrored” website which means you can host an identical version of your website on different domains. Finally, these plans all come with TChile Simple Panel and PHP version 5.6.
The with-cPanel plans obviously come with the popular control panel, plus PHP version 5.6.26. In addition to the slightly higher features, the four plans include one to five domains, storage ranging from 500MB to 10GB, and one to unlimited MySQL databases. Unlimited data transfer, firewall protection, and backups are included in all plans (with the usual considerations for “fair use”).
Pricing and Support
The prices are pretty high when you consider the level of features and resources. That said, if you’re looking for a Chilean data center with good uptime, this is a good company to consider.
You can purchase their plans on one, two and three-year terms, and there is quite a good discount if you pay for multiple years up front. Just remember that domain registration and SSL certificates both cost extra. Unfortunately, TChile doesn’t offer any money-back guarantee, so you have to make a big commitment (minimum one year) to get started.
There are two levels of customer service: standard support (by ticket and live chat) and premium support (by telephone for business plans). Also, emergency assistance can be provided by cell phone to VPS and dedicated server customers. I’ve tested the live chat, and have found the operator to be very helpful and well-informed.