Reviews and expert opinion Taiwan Web Hosting

Mark Holden
Mark Holden
Web Hosting Expert

Taiwan Web Hosting’s hosting solutions are feature-packed but slightly pricey (if you choose an Asian location rather than the U.S.A.). I wasn’t impressed by the support agent who informed me that shared hosting plans were not available since the servers were full.

Overview

Taiwan Web Hosting OverviewTaipei-based Taiwan Web Hosting was established in 2004. In addition to its Taiwan offices, it also has offices in the U.S.A., India, and the Philippines, and it operates servers in Hong Kong, the Netherlands, Taiwan, and the U.S.A.

This host’s English language website can be switched into several alternative languages (via automated translation).

Features and Ease of Use

The three shared hosting price plans (Starter, Business, and Professional) are available at three server locations (Taiwan, Hong Kong, and the U.S.A.). While the Taiwan and Hong Kong offerings are almost identical, the U.S.A. plans differ slightly in their specifications. The common features across the plans are:

  • SSD storage
  • 99.9% uptime guarantee
  • Free SSL certificates
  • Regular backups
  • cPanel and Softaculous
  • Cloudflare CDN

The cPanel control panel provides a user-friendly interface for managing all aspects of your website hosting, including files, FTP accounts, email accounts, domains, and more. The included Softaculous installer lets you install a plethora of popular programs — such as WordPress, Joomla, Drupal, Magento, PrestaShop, TYPO3, and phpBB — with a single click. Cron jobs let you schedule tasks to run regularly rather than having to execute scripts manually every time.

Due to Taiwan Web Hosting’s recent partnership with Cloudflare, you get this CDN for free. It not only improves your page loading speeds but also helps protect you against some kinds of cyberattacks.

Pricing and Support

Although Taiwan Web Hosting’s U.S.A. shared hosting plans are competitively priced, its Taiwan and Hong Kong servers are slightly expensive compared with international competitors. You can choose to be billed quarterly or annually (plus monthly for U.S.A. servers), with a 30-day money-back guarantee to make you feel better about signing up for a full year. Payment methods include PayPal, bank transfer, BitPay, and 2CheckOut.

Even though Taiwan Web Hosting’s website is informative, the knowledge base is limited, so I wanted to contact the company for answers to some pre-sales questions. It didn’t go well.

Since the live chat channel was unavailable when I wanted to try it, I had to resort to submitting a ticket and sending an email. While I received a rapidly reply, I was unimpressed with the agent’s responses. Having referred me back to the website rather than answering my questions, he then asserted that “our shared servers are full and have no hosting plans available” before summarily closing my ticket:

Taiwan Web Hosting Support

Pricing

4.0

User reviews

Based on 1 reviews in 1 languages
5.0
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Tony Holdingder
Taiwan
5.0
Great service

Taiwan Web Hosting has been hosting 3 of my websites for over 6 years and never an issue with them the support staff super friendly and I pay once a year site never down and prices are low. I have one of my sites on their wordpress system and my wordpress gets auto-updates saves me so much time

January 04, 2020

Comparison

How does Taiwan Web Hosting match up to the competition?

Hostinger Compare 4.9 Compare
InterServer Compare 4.8 Compare
Taiwan Web Hosting Compare 4.0 Compare
Bluehost Compare 2.5 Compare

Bottom line on Taiwan Web Hosting

While Taiwan Web Hosting initially looked like it had a lot of potential as a hosting provider, it all fell apart for me when I tried to engage with a support agent. Although the response was rapid, I got the feeling I was getting the brush-off for not being a bona fide pre-sales prospect customer.

Pros

  • Free SSL certificate
  • 30-day money-back guarantee
  • SSD storage
  • Cloudflare CDN

Cons

  • Disappointing pre-sales support
  • Shared hosting apparently unavailable

Find a decent range of hosting solutions (which may or may not be available) at Taiwan Web Hosting.

Mark Holden
Mark Holden
Mark is a full stack web developer specializing in HTML5, CSS, JavaScript, MySQL, and PHP. When he's not busy building websites or geeking out over the latest addition to his ever-growing gadget collection, he enjoys playing drums for his progressive rock band. He can also make a mean Spanish omelet.

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