SmartWeb is fine, but fine is not good enough. While SmartWeb is a decent web host, you can get better quality hosting at a cheaper price with Hostinger, for example.
Established in 2012, SmartWeb is a South African web hosting provider that specializes in Linux cPanel shared and reseller hosting. They employ SSDs that deliver up to 20 times faster performance than traditional drives. At the moment, SmartWeb is only available in English.
Features and Ease of Use
SmartWeb is committed to delivering exceptional web hosting services that are easy to use even for beginners. Their cPanel shared hosting packages feature:
- Free website builder
- CloudLinux OS for better security, reliability, and efficiency
- Unlimited MySQL databases
- Unlimited bandwidth
- One-click installer with over 200 apps ready
- Virus and malware scanning
- Free SSL certificates
- Anti-spam filtering
- 99.9% uptime guarantee
- Unlimited subdomains
Their entry-level shared hosting plan starts you out with 2GB SSD storage and a single hosted domain. This doesn’t come with a free domain registration, however; you’ll have to purchase at least their Standard plan for that. With every level up, you get more storage space and the ability to host more domains.
SmartWeb also has reseller hosting featuring cPanel and WHM white-label packages. With each package, you can offer your customers the use of their free website builder, SSL certificates, one-click app installer, and all the other great features available in their shared hosting. The basic reseller hosting plan affords you the use of 20 cPanel accounts; thereafter, there’s no cap on the number of cPanel accounts you get (only the SSD storage space).
Pricing and Support
SmartWeb’s three shared hosting plans are named Value, Standard and Business. Each of these are reasonably priced and comes with unlimited bandwidth, though they aren’t the cheapest options in the market.
What’s more, SmartWeb has simplified the process of moving from one hosting plan to another; there are no contracts to tie you down, nor are there any extra fees charged to change your plan. You can unlock premium features with a few clicks of your mouse, or downgrade to a cheaper package just as easily.
All three plans are priced in South African Rand. Users have the option to pay by PayPal or credit card. They include a 30-day full money back guarantee, so you can try out their web hosting risk-free.
One notable downside of SmartWeb is the fact that their live chat isn’t available 24/7. Given how popular live chats have become in the web hosting space, this limitation is noteworthy. That said, the company is very active on social media and frequently chats with their customers there. In addition, their ticket support is great: they’re highly responsive and helpful. When I sent them an email, they responded within the hour. They do not appear to have any telephone support.