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Reviews and expert opinion SharkServers

Solomon Ndung'u Solomon Ndung'u Web Hosting Expert

British host SharkServers enjoyed a good reputation since its inception in 2014, right up until it suffered a data loss disaster in 2019. This has caused some customers to question whether to stay with SharkServers.

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SharkServers is a privately owned web hosting provider with its headquarters in Reading, U.K. It was established in 2014 as an amalgamation of three other web hosting companies, and has since grown significantly to now offer shared web hosting, VPS, and dedicated server solutions to businesses of all sizes around the world.

The SharkServers website is in English. Although you can switch it into 25 alternative languages, it’s really only the menus that change.

Features and Ease of Use


SharkServers’ hosting solutions come with the following standard features:

  • Free SSL certificates
  • MySQL databases
  • FTP accounts
  • Optional backups
  • Website statistics
  • One-click app installer
  • PHP support
  • Linux and Windows support

The hosting solutions support both Linux and Windows OS platforms, and they are of two types. The four cPanel hosting plans are Basic, Advanced, Enterprise, and Ultimate, whereas the two DirectAdmin hosting plans are Basic and Advanced. cPanel and DirectAdmin are, of course, the control panels that you use to manage your hosting.

In both cases, the Basic plan comes with 1 domain name, 25 subdomains, 5 GB disk space, 10 GB monthly bandwidth, unlimited FTP accounts, 100 email accounts, and 10 MySQL databases.

SharkServers’ VPS solutions use KVM virtualization technology that manages memory virtualization and processor states to guarantee high performance. This makes VPS plans more scalable for all types of businesses. The VPS solutions come with optional backups, but there’s not much more information about this (or anything else) because…

I understand that SharkServers suffered database corruption on March 16, 2019, which resulted in some client data loss and took down the SharkServers website. Only the WHMCS-powered portion of its website (which allows you to purchase plans) is operational at the time of writing, and obviously, the whole episode has caused some customers to seek hosting solutions somewhere else.

Pricing and Support

SharkServers’ hosting plans are pretty pricey for the features on offer; especially so since this vendor may have to restore its reputation. You can purchase plans on a range of billing cycles from monthly to triennially, with discounts for longer-term commitments.

New customers can get DNS Management and ID Protection free for the first year, but beware that these will auto-renew at full prices in the second and subsequent years. Other add-ons at the checkout include the Weebly website builder, CodeGuard backups, SiteLock website scanning, and an email security solution. Of these, only SiteLock can be added for free (for up to five pages).

The stripped-back website provides no details about any free trial, money-back guarantee, or uptime guarantee, but I’d be surprised if there isn’t one or all of these.

Customers can reach out for 24/7 customer support via a ticket system or live chat. No telephone or email support is advertised on its website, but the associated Facebook page provides a support email address. I had no luck with the live chat, but I got a satisfactory response to my test support ticket in less than four hours:


Unfortunately, the knowledge base section of the SharkServers website is empty.



SharkServers Web Hosting


How does SharkServers match up to the competition?



SharkServers has been offering high quality and reliable hosting solutions since it started out in 2014. Customers had enjoyed a great experience with this vendor until it suffered a data loss disaster in March 2019. This has led some customers to question whether it is worth staying with SharkServers.

SharkServers might offer a agood service at a reasonable price, but does it match up with the top web hosting companies? We find it hard to say “yes.”


  • KVM virtualization technology for high-performance VPS
  • Linux and Windows hosting solutions
  • Optional backups with VPS plans
  • Flexible billing cycles with discounts


  • Still recovering from a data loss event in March 2019
  • High prices for the features on offer
Solomon Ndung'u Solomon Ndung'u
Solomon Ndung’u is a writer, author, and SEO specialist. When he’s not working, you will find him singing his favorite tunes. He is also a confessed avid reader of The New York Times.
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Based on 4 reviews in 1 languages
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Excellent, despite the bad reviews

I have been with SharkServers for about 2 years now, and have always received the best support and care. Yes, sometimes things didn't go well, but everything was always resolved quickly and efficiently. Give them a try. They're not that expensive.

Herbert, USA
November 22, 2020
Scam, the don’t refund or restore the service!

I think on the beginning of December they 'had' a ddos attack leaving us all hanging, that's not the issue that can happen to anyone, the issue is after they 'fixed' the service they refuse to refund or at least to restore the service, ignore the tickets, WhatsApp and telegram messages I don't recommend this company!

Jose Moreno, Venezuela
January 08, 2020

Hi. We've never provided WhatsApp support as an official channel of communication, so I'm unsure who you were talking to. I'm also sorry it has take me over a year to respond this review - we never signed up to this review site, so I assume the admin of it added our profile on their own accord. I would like to address any issues you have/had. Thank you.

Ray , USA
June 26, 2021
Avoid at all costs!!!!!

been hosting with them for over a year now.... the list is too long to explain what is wrong with them. They owe me 10 dollars back. Monthly technical problems. Support is awful, unresponsive, rude and never helpful. Worst hosting i ever used. Avoid at all costs!!!

Shark User, France
December 16, 2019

Hi. We've never provided WhatsApp support as an official channel of communication, so I'm unsure who you were talking to. I'm also sorry it has take me over a year to respond this review - we never signed up to this review site, so I assume the admin of it added our profile on their own accord. I would like to address any issues you have/had. Thank you.

Ray , USA
June 26, 2021
Sharkservers Stole Money From My Bank

Firstly their support is none existent and the down time of their servers is quite frankly pathetic. The reason I left Sharkservers several years ago. So imagine my surprise when I checked my bank and Sharkservers had stole £1000 from my bank account. I'm certainly not alone here. A quick Google search and you will see that they have stole £1000 from many of their customers.

John Carlton, Spain
July 27, 2019
Family sharingMulti User SharingExpert SupportBackupSmart syncPersonal SolutionBusiness SolutionTeams optionsOffline foldersFile history and recovery
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