Reviews and expert opinion ServerFreak

Ranked 436th from 3407 Web Hosting
4.4
Features
4.4
Ease of Use
4.4
Support
4.4
Pricing
4.4
Hendrik Human
Hendrik Human
Web Hosting Expert
ServerFreak is a Malaysian-headquartered web hosting and services provider with data centers and pricing for Malaysia and the U.S. They offer many types of feature-rich affordable hosting with a range of billing options.

Overview

ServerFreak is a small hosting company that simply isn’t a match for big brands like Hostinger. The bigger hosting companies simply offer a better price for similar configuration.

ServerFreak Technologies is a Malaysian web hosting and services provider that opened for business in 2003. They have three data centers in Malaysia (one in Kuala Lumpur and two in Cyberjaya) plus two in the U.S. cities of Dallas and Los Angeles. Although their aim is to provide simple and affordable hosting, I have found that they offer one of most complete hosting product selections I have seen anywhere.

ServerFreak

Features and Ease of Use

So extensive is their offering, it would actually be easier for me to list the features and services that ServerFreak don’t provide, because this would be a much smaller list than the features and services they do provide. So without being exhaustive (and exhausting you in the process) some of the important inclusions are:

  • Domain registration included for free with some plans
  • Free and purchasable SSL certificates
  • Email hosting
  • Website design and development services
  • SpamExpert spam filtering
  • Weebly website builder
  • SiteLock hosting security

ServerFreak offers Linux and Windows options as well as e-commerce hosting powered by Unicart and WordPress-specific hosting. The more expensive shared hosting plans are also optimized for WordPress if you want a DIY environment using this CMS. And while on the subject of WordPress hosting, I can tell you that this comes with LiteSpeed Cache for performance and Cloudflare plus Railgun to improve page speed times.

A powerful feature of the e-commerce hosting is that you can integrate your store with many local Malaysian marketplaces such as Lazada, and also integrate with a number of shipping services. It’s the same story with their other products; for example, you can choose from a long list of Linux OS flavors with the server plans.

ServerFreak provides high-end servers that run on RAID SAS storage and ECC RAM, with KVM virtualization and high bandwidth speeds. You can also purchase managed services for your products.

Pricing and Support

ServerFreak offers a huge variety of web hosting and server rental products with billing options from monthly to biennial. Although not the cheapest, their basic web hosting is very affordable, and their products give great value by including some of the features that would usually cost extra. All licensing fees are also included in the prices.

Domain registration and SSL certificates are usually included free for customers, although they aren’t available with the cheapest options and you might need to choose annual or biennial billing to qualify. You will find the resource limits to be quite generous, even outside the small number of unlimited options.

ServerFreak offers a 30-day money-back guarantee, but this only covers the hosting subscription fees and no other purchases such as domains. There is also an early cancellation fee for dedicated server plans.

24/7 technical customer support can only be accessed via an email/ticket system, with no telephone or live chat support beyond simply advising you to create a ticket. This may not be as inconvenient as it sounds when I tell you that I have always received rapid responses from friendly and knowledgeable support staff. The FAQ and knowledge base resources are very detailed and easy to use if you prefer to help yourself.

Pricing

4.4

Bottom line on ServerFreak

No matter what type of hosting you are looking for, you should be able to find what you need at ServerFreak. Their huge variety of products are affordable and professional. With better support options and SLAs, they would be hard to beat.

ServerFreak might offer a good service at a reasonable price, but does it match up with the top web hosting companies? We find it hard to say “yes.”

Pros

  • Five global data center locations
  • Fantastic value-for-money products
  • Huge variety of hosting options and types
  • Optimized and feature-rich servers

Cons

  • Lowish uptime guarantees of 99.5% and 99.9%
  • Technical support only via tickets
Hendrik Human
Hendrik Human
Hi, I’m Hendrik, your web guru. The only two things you need to know about me are: I love making websites, and I love to write about how to do it. That’s why I’m here - to help make it fun and easy for you too.

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