Features and Ease of Use
Rg10.net hosting solutions include the following standard features:
- Unlimited bandwidth
- cPanel and WHM control panels
- FTP Access
- POP3 email accounts
- MySQL database
- Hotlinking protection
- Password protected directories
- DNS management
The starter package of this vendor’s shared hosting solutions comes with two script installers (Deluxe and Softaculous), 200+ pre-installed scripts, unlimited databases, unlimited email accounts, unlimited subdomains, HTML, PHP5, Flash, MySQL, and AWStats statistics, just to mention a few.
The difference between the starter package and the premium one is in disk space and support. The premium version comes with unlimited disk space, while the starter package comes with 500MB of disk space. Premium package customers also enjoy premium support.
While Rg10.net does provide backup services, the vendor insists that it only does so as a courtesy. What this means is that it doesn’t take any responsibility for keeping a perfect copy of your website and its data. Therefore, users are liable for their own data and should use Rg10.net’s backup solutions at their own risk. What’s more, the vendor does not allow the use of a shared hosting account as a storage or a backup device. Any user who violates this will have their website suspended as soon as they are discovered.
Rg10.net does not provide any uptime guarantee, and they do not disclose the security and performance protocols they use, or the hardware they employ to ensure reliable hosting solutions throughout the year. As a result, customers would be taking a significant risk by choosing to work with them.
Pricing and Support
Rg10.net hosting solutions are pretty cheap, especially given that most of the features they offer, even in their most basic plans, have no apparent restrictions. The prices of the vendor’s hosting plans are listed on the website in Brazilian real.
Except for the basic shared hosting plan, Rg10.net hosting solutions have flexible monthly billing cycles. The basic plan is a little inflexible, only allowing users to make annual payments. All plans include a five-day free trial, but Rg10.net does not have a money-back guarantee or any other refund policies.
Rg10.net has a ticketing system through which users can contact them, and this seems to be the only support platform available. What’s more, the ticketing system is not available 24/7. The vendor does not have a support phone number, live chat, or email. All the same, the support team did respond to my queries when I opened a ticket, though it took several days to hear from them.
While I was not entirely satisfied with the answers they gave me to the issues I had raised, I still would say that they did their best to answer them honestly and clearly. The only problem is that the support team did not seem very knowledgeable in the technical hosting issues for which I sought answers. Rg10.net also does not have a knowledge base or an FAQ section on its website.