Reviews and expert opinion Red Cactus
Red Cactus is a South Africa-based web hosting company with head office in Pretoria. The hosting company boasts of years of hosting experience, dating back since 2000. Trusted by many customers in South Africa and beyond, the vendor’s hosting solutions include shared web hosting, SSL certificates, reseller hosting, VPS servers, domain name registration services, among other internet solutions.
Features and Ease of Use
Red Cactus web hosting solutions come with a variety of hosting features that include the following:
- Free .co.za domain
- Free SSL certificates
- Unlimited monthly bandwidth
- MySQL, MSSQL databases
- 99.95% uptime network guarantee
- Weekly automatic backups
- Web statistics
- phpMyAdmin support
Red Cactus uses VPS servers run on Microsoft’s Hyper-V virtualization technology and they are sources from Dell manufacturer. The virtual servers are equipped with redundant SAN storage systems integrated with RAID architecture for the high security of the servers.
Over the years, Red Cactus has been developing its hosting infrastructure to enable the vendor to match with the latest hosting technology available. It has dedicated SAN devices, mail clusters, powerful database instances, DNS servers as well as virtual and physical servers, all hosted in a data centers located in South Africa and Finland. This ensures the vendor is able to guarantee speed, reliability, and high availability of its customers’ websites.
Red Cactus offers customers a choice of either Linux and Windows OS platforms. On Linux platforms, users can host their Linux websites, including ASP.NET MVC (such as DotNetNuke) and WordPress CMS sites. On the other hand, Windows servers support multiple website applications including ASP.Net (v2-v4.6), and programming languages such as PHP versions 4 to 7 as well as Perl.
Red Cactus backup services differ from one hosting plan to the next. While some plans come with daily backup options, others include weekly automatic backups.
Pricing and Support
Red Cactus web hosting solutions are a bit expensive, in contrast with what other vendors are offering in the market. The hosting solutions come with monthly payment options. Besides, reseller account users get to enjoy a free white label billing system. All the prices are listed in South African rands.
At all account levels, Red Cactus provides an uptime guarantee of at least 99.95% that is quite a bit higher than the industry-standard uptime of 99.9%. If you are not happy with the vendor’s hosting services, you can cancel your hosting plan within 30 days and receive a full refund.
Customers can reach out to the Red Cactus support desk via telephone, email or through a contact form. Users can also send the vendor a quote using the available ticketing system. However, although the hosting provider has a live chat it is often offline. The technical support team is available 24/7 to offer real-time solutions whenever their customers reach out to them.
I sent this team an email query. They sent back a response in just one hour.
Red Cactus has a comprehensive knowledgebase.