Features and Ease of Use
This full-service hosting company’s shared hosting plans come with these characteristics:
- 9% uptime guarantee
- Backups available
- Domain registration available
- Unlimited add-on domains
- Unlimited disk space and bandwidth
The plans come with a decent selection of performance-enhancing features including SSD storage for faster disk read/write speeds, the popular cPanel control panel, LiteSpeed Web Server for improved performance, and CloudLinux which isolates you from other hosted users.
You get all the standard features you’d expect from a hosting plan, e.g., FTP accounts, MySQL and Microsoft SQL databases, Cron jobs, and SSH access. While PHP is supported, customer services confirmed to me that there is no support for additional programming languages. Beginners will benefit from a website building tool and a one-click installer.
The unlimited resources are generous but are subject to the usual kind of “fair use” policy detailed in the terms and conditions.
Power Up Hosting has servers located in Los Angeles, Dallas, New Jersey, and Amsterdam. You get a 99.9% uptime guarantee, which is a little below the industry average and it is not backed by an SLA as far as I can see.
Pricing and Support
The plans are good value for money compared to other U.S. companies and international vendors, especially when you consider that the servers have so many performance-enhancing features and unlimited resources.
You have to pay extra for a domain name and an SSL certificate, but it still feels like you’re getting a good deal. Plans are only available on monthly terms, so there are no long term discounts. If you’re unsure about signing up – even on a monthly basis – you can take comfort from the generous 45-day money-back guarantee.
You can select the location of your server at the checkout, and configure your base plan by adding memory, CPUs, and more. Some of these customizations are unusual for shared hosting and are more like what you would expect from a VPS hosting plan.
24/7 customer service can be accessed by phone, email, or live chat. When I tried the live chat at 6.00am on a weekday morning, I was very pleased with the service I received. The operator picked up quickly and answered all my questions:
They don’t have any easily visible help documents (unless they’re hidden behind the customer login), but they do maintain a highly informative blog with regularly updated tutorials that are incredibly helpful.