Features and Ease of Use
Portlane offers colocation, dedicated servers, managed hosting, and cloud virtual private servers. Their hosting plans come with the following core features:
- Uptime guarantee between 99.3 % and 99.95 %
- RAID 1 hardware
- Offsite backups available
- Windows or Linux operating system
- IPv4 or IPv6 addresses
Portlane’s infrastructure is pretty solid since they own their own data centers (which is great for response times to technical issues) with redundant connections between them. Multiple 10 Gigabit Ethernet links are connected across Europe’s major cities for fast traffic response times, and their fully IPv6 compliant infrastructure is also eco-friendly.
It’s slightly frustrating that they don’t advertise an uptime average, but it’s a little more encouraging that they offer a service level agreement as an optional add-on. I was even more encouraged when customer services advertised me that the apparently-separate GleSYS SLA applies to Portlane’s plans since the two companies merged a few years ago. To make a long story short, the uptime guarantee is between 99.3 % and 99.95 %, dependent on the plan.
If you’re looking for a Linux dedicated server, you can select either the Mini, Midi, or Maxi packages that come with pretty standard resources and 8GB to 64GB of RAM. Alternatively, you can choose colocation, managed hosting, or one of the Cloud VPS plans. You can customize the base packages by selecting add-ons such as unlimited dedicated bandwidth, Windows Server OS, offsite backup, 10Gbps port, and additional IPv4 addresses. Note that an SLA and consultancy services are also available as add-ons.
Pricing and Support
Portlane’s prices are quite high but bear in mind that you’re buying (in this case) dedicated server resources sitting on excellent Swedish infrastructure. The prices are listed only on month-long terms, and there is no money-back guarantee.
To purchase a plan, you first have to create an online account. When I went to do this myself, I found that the checkout flow was not working correctly, but an email to customer services resolved my issue within a day. Yes, you can contact this company via email, and by telephone too, although their business hours are not advertised. If you prefer to support yourself, you might be disappointed to find that there is no knowledge base.