Features and Ease of Use
This company provides a small selection of shared hosting plans that come with the following core features:
- Uptime SLA available upon request
- Data backup in the cloud
- Domain registration available at additional cost
- Up to twenty add-on domains
- SSL certificates available for purchase
- From 500 MB to 20000 MB disk space
- From 10 GB to 100 GB monthly bandwidth
Optimus IT owns its own data center in Ljubljana, Slovenia, which is good because this generally means rapid responses to technical issues and less likelihood of resources being oversold. I’m therefore surprised that no uptime guarantee or SLA is openly advertised, although my chat with customer service confirmed that you can get a custom SLA for your contract if you pay extra.
All servers use the LAMP (Linux, Apache, MySQL, PHP) software stack, but with old versions of the constituent programs. Developers will also find plenty of supported protocols including SSH, FTP, SMTP, POP3, IMAP2, HTTP/S, plus MySQL.
All customers have access to a control panel that allows them to view website traffic data and manage DNS, subdomains, FTP and SSH access, databases, email accounts, and more.
Pricing and Support
There are four shared hosting packages: the Bronze package (1 domain and 500 MB disk space), Silver package (5 domains and 5000 MB disk space), Gold package (10 domains and 10,000 MB disk space), Platinum package (20 domains and 20000 MB disk space), and SSH package (same as the Platinum but includes SSH access).
The prices are high compared to international competitors, but not so high compared with other Slovenian hosts. Do bear in mind that you have to pay extra for SSL certificates and domain registration. Frustratingly, you cannot buy hosting online with this company, so you have to contact them to get signed up.
Signed-up customers can get technical support 24/7 by email, and during working hours by telephone. There is also a 24-hour hotline number for network and server issues. I emailed the company as a non-customer and received a response within 30 minutes that fully answered my question.