Features and Ease of Use
Offerings under the NGClouds hosting company incorporate the following standard features:
- Advanced control panel
- IP addresses
- Both Linux and Windows distributions
- 7/24/365 customer support
- 99% uptime guarantee
- Website statistics
NGClouds purports to own over 15 server locations, but according to its website, there are only two active locations: Chicago in the United States and Istanbul in Turkey. The data centers, however, are connected to minimum connectivity of 2×10 Gbps network speed and are Tier III certified.
For guaranteed performance and reliability, NGClouds leverages its 100% SSD-storage servers with the latest generation Intel Xeon processors. Also, some of its cloud plans come with SSD cache, which typically could help boost your system’s performance.
NGClouds claims to provide a fast and advanced control panel for its server management. And after you make your purchase, the vendor promises to get your servers up and running in just 15-30 seconds, depending on the chosen plan. Customers can also customize their server resources, including RAM, CPUs, and disk space for easy scalability of their businesses.
NGClouds does not offer backup services for its customers’ web servers. However, its systems will support customers’ data backup copies, but only if the client creates or wants to store their own backups.
Pricing and Support
NGClouds web hosting solutions are offered at a very low-cost, and come with superior features to support the requirements of most types of businesses. The hosting packages come with flexible billing cycles: monthly, quarterly, semi-annual, and annual subscriptions.
Moreover, users can bill their plans every day or week depending on what they are most comfortable with. Prices are listed in U.S. dollars.
None of this vendor’s hosting solutions come with a refund policy, but clients can terminate their contracts any time they want. That said, with NGClouds hosting services, you get a network guarantee of 99%.
NGClouds technical staff is available 7/24/365 and boasts of an average response time of five to seven minutes. You can contact them via email, ticketing system, contact form, or live chat. Nonetheless, the hosting company has no telephone support.
I sent an email inquiring about their WordPress hosting solutions, but did not receive a reply.
NGClouds does not have a knowledge base, but the vendor has an FAQ section on its website.