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Reviews and expert opinionNext Generation Hosting

Solomon Ndung'uSolomon Ndung'uWeb Hosting Expert

Next Generation Hosting is a web hosting provider that offers shared web hosting solutions, reseller services, web design, E-commerce, and domain name registration services, among others to SMEs in the U.S. and beyond.

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Overview

Next Generation Hosting features2

Next Generation Hosting (NGH) is a web hosting vendor based in the U.S. With its state-of-the-art data center, the firm is well equipped to provide an array of web hosting solutions, including shared hosting, email services, reseller services, domain name registration, and E-commerce services. It prides itself on its team of employees who are knowledgeable and very friendly.

New Generation Hosting features

Features and Ease of Use

These are the features you can expect to find in NGH hosting packages:

  • RAID protection
  • cPanel control panel
  • Unlimited FTP accounts
  • Unlimited PostgreSQL databases
  • Unlimited MySQL databases
  • PHP, CGI, Python support
  • FrontPage support
  • Unlimited autoresponders
  • Unlimited IMAP, POP3
  • SSL certificate
  • Backup services
  • 99.5% uptime guarantee

NGH’s servers are hosted in its modern data center which meets Tier 1 specifications. The data center is highly guarded round the clock and is connected to SAVVIS and Internap through full redundant dual Gigabit Ethernet connection.

With NGH hosting solutions you will have access to enterprise-grade hardware including Intel Xeon processors. It uses the Redhat Linux operating system to power its shared hosting servers. It also uses storage disks that are RAID protected for improved performance of its clients’ websites.

Its shared hosting package includes four plans. The basic plan comes with 250MB disk space, 10GB bandwidth, and two add-on domains. Its advanced plan includes 1500MB disk space, 40GB bandwidth, 15 add-on domains, and a dedicated IP address.

In addition, NGH offers reseller hosting solutions to individuals and businesses that want to enhance the productivity of their businesses. It uses WHM cPanel as well as WHMCS billing software for its reseller hosting solutions. Its reseller hosting users have their own name servers free of charge. This is an added advantage considering that most hosting providers usually charge for this feature.

That said, for complete anonymity of the firm, users will have to purchase an SSL certificate elsewhere. The firm says it is working on enabling its reseller hosting clients to outsource support, but at an extra fee. It also offers bulk reseller package services to its clients.

With the bulk reseller solutions you will be able to: customize the packages to suit your preferences, upgrade to a bigger bulk plan if necessary, make monthly payments only for reseller bulk option, and have free setups on resold accounts. Furthermore, NGH offers daily, weekly, and monthly backup services to its clients.

Pricing and Support

NGH’s hosting packages are competitively priced. Customers can make monthly payments as the firm has provided a flexible billing cycle. Its prices are listed in the U.S. dollar. Although the firm has a refund policy, it is significantly lower than the standard 30-day money-back guarantee provided in the industry, with only a 15-day money-back guarantee. It also offers a network uptime guarantee of 99.5%.

Next Generation Hosting support

You can contact NGH technical support team via its toll-free telephone, email, helpdesk, online support, and ticketing system. It has no live chat support. Its customer support team is available 24/7 to assist its clients whenever any issue arises.

However, the vendor does not seem to address queries from non-customers; they sent me an email informing me that they could not create a ticket to address my issue because I am not an existing customer.

Next Generation Hosting ticket not opened

Although the hosting provider has set up a knowledge base, it is empty and does not contain any articles, downloads, or announcements. It also has no FAQ section, blogs, or video tutorials.

Pricing

4.3

Comparison

How does Next Generation Hosting match up to the competition?

HostingerCompare4.9Compare
InterServerCompare4.8Compare
Next Generation HostingCompare4.1Compare
BluehostCompare2.5Compare

User reviews

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Next Generation Hosting REVIEW: BOTTOM LINE

Next Generation Hosting appears to heavily invest in the infrastructure and expertise required to provide reliable web hosting services to start-ups and SMEs in the U.S and other countries worldwide. Since it does not offer VPS and dedicated hosting solutions, it is only ideal for startups and SMEs.

Pros

  • Uses a fully redundant dual Gigabit Ethernet connection
  • Offers daily, weekly, and monthly backup services
  • 99.5% network uptime guarantee
  • Offers a 15-day money-back guarantee

Cons

  • Does not seem to address queries from non-customers
  • No live chat support and knowledge base is empty

Visit Next Generation Hosting for SME hosting from a U.S. vendor.

Solomon Ndung'uSolomon Ndung'u
Solomon Ndung'u is a writer, author, and SEO specialist. When he's not working, you will find him singing his favorite tunes. He is also a confessed avid reader of The New York Times.

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