Next Generation Hosting (NGH) is a web hosting vendor based in the U.S. With its state-of-the-art data center, the firm is well equipped to provide an array of web hosting solutions, including shared hosting, email services, reseller services, domain name registration, and E-commerce services. It prides itself on its team of employees who are knowledgeable and very friendly.
Features and Ease of Use
These are the features you can expect to find in NGH hosting packages:
- RAID protection
- cPanel control panel
- Unlimited FTP accounts
- Unlimited PostgreSQL databases
- Unlimited MySQL databases
- PHP, CGI, Python support
- FrontPage support
- Unlimited autoresponders
- Unlimited IMAP, POP3
- SSL certificate
- Backup services
- 99.5% uptime guarantee
NGH’s servers are hosted in its modern data center which meets Tier 1 specifications. The data center is highly guarded round the clock and is connected to SAVVIS and Internap through full redundant dual Gigabit Ethernet connection.
With NGH hosting solutions you will have access to enterprise-grade hardware including Intel Xeon processors. It uses the Redhat Linux operating system to power its shared hosting servers. It also uses storage disks that are RAID protected for improved performance of its clients’ websites.
Its shared hosting package includes four plans. The basic plan comes with 250MB disk space, 10GB bandwidth, and two add-on domains. Its advanced plan includes 1500MB disk space, 40GB bandwidth, 15 add-on domains, and a dedicated IP address.
In addition, NGH offers reseller hosting solutions to individuals and businesses that want to enhance the productivity of their businesses. It uses WHM cPanel as well as WHMCS billing software for its reseller hosting solutions. Its reseller hosting users have their own name servers free of charge. This is an added advantage considering that most hosting providers usually charge for this feature.
That said, for complete anonymity of the firm, users will have to purchase an SSL certificate elsewhere. The firm says it is working on enabling its reseller hosting clients to outsource support, but at an extra fee. It also offers bulk reseller package services to its clients.
With the bulk reseller solutions you will be able to: customize the packages to suit your preferences, upgrade to a bigger bulk plan if necessary, make monthly payments only for reseller bulk option, and have free setups on resold accounts. Furthermore, NGH offers daily, weekly, and monthly backup services to its clients.
Pricing and Support
NGH’s hosting packages are competitively priced. Customers can make monthly payments as the firm has provided a flexible billing cycle. Its prices are listed in the U.S. dollar. Although the firm has a refund policy, it is significantly lower than the standard 30-day money-back guarantee provided in the industry, with only a 15-day money-back guarantee. It also offers a network uptime guarantee of 99.5%.
You can contact NGH technical support team via its toll-free telephone, email, helpdesk, online support, and ticketing system. It has no live chat support. Its customer support team is available 24/7 to assist its clients whenever any issue arises.
However, the vendor does not seem to address queries from non-customers; they sent me an email informing me that they could not create a ticket to address my issue because I am not an existing customer.
Although the hosting provider has set up a knowledge base, it is empty and does not contain any articles, downloads, or announcements. It also has no FAQ section, blogs, or video tutorials.