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mindSHIFT Online Review 2024 – Great Reputation, BUT…

Mark Holden Mark Holden Web Hosting Expert

American company mindSHIFT Online sells email hosting servers and virtual private servers that are co-located in a Tier IV data center. They offer an excellent uptime SLA.

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mindSHIFT Online primarily provides Microsoft Exchange Server hosting, but also virtual servers, with impressive 99.999% and 100% uptime guarantees for shared and dedicated servers respectively.  They have been in business for more than 15 years, they have more than 6000 clients, and their website and support are in English.

mindSHIFT Online features

Features and Ease of Use

MindSHIFT Online offers a comprehensive range of services including email servers and virtual servers. Their virtual servers come with the following features are standard:

  • 99.999% or 100% uptime guarantee, depending on the plan 
  • Windows Server 2012 R2 Standard 
  • One auto-generated IP address 
  • From 100 GB to 500 GB HDD storage 
  • From 2GB to 8GB of RAM 

MindSHIFT Online’s VPS offerings are branded cloudSHIFT to reflect the fact that these are cloud servers which you can access any time from virtually any device (computer, tablet or phone) that has a web browser. They use VMware as their virtualization technology.

MindSHIFT Online offers three VPS configurations – Standard, Advanced and Premium – all of which use the Windows Server 2012 R2 Standard operating system and come with between 2 GB and 8GB RAM with 100 GB to 500 GB of HDD storage (depending on the package). It’s increasingly unusual these days for hosting providers to use hard disk drives (HDD) rather than the faster and more reliable solid-state drives (SSD), so the use of HDD is not their best feature.

You can customize your server (once set up) using their easy-to-use online control panel, and you can contact the company to discuss a server specification that is specific to you before you sign up. In fact, at the time of writing, you have to contact the company to get started because their website Sign Up buttons don’t work.

It’s nice to see that mindSHIFT Online uses a Tier IV data center – which is pretty rare –  thus assuring less than twenty minutes downtime per year and total fault redundancy. They don’t actually own this data center, they merely colocate there, which might mean slower website speeds and slower responses to technical issues.

Pricing and Support

The base VPS packages are fairly affordable but come with consequently low resource caps. And don’t forget that any customizations will increase the base package price. But if you want unbeatable uptime and the most reliable data center, signing up with this company could be worth the cost.
While alternative payment terms are not specified online, all prices are quoted per month in U.S. dollars. Since this company’s Hosted Exchange and SharePoint plans come with a 30-day free trial, it may be safe to assume that the VPS plans do too. This is certainly something worth asking about when you sign up.

mindSHIFT Online’s customer service team has consistently impressed me by going the extra mile whenever I’ve contacted them via Live Chat. You can access their 24/7/365 support through telephone, ticket, email, and my personal favorite, live chat.




How does mindSHIFT Online match up to the competition?

1HostingerCompareOur Score4.9Compare
1IONOSCompareOur Score4.8Compare
1mindSHIFT OnlineCompareOur Score4.5Compare
1Go4HostingCompareOur Score2.4Compare


mindSHIFT Online is a professional company with top-tier data centers. They’ve worked with 6000 clients, managed over 140,000 mailboxes, and sent 6 billion emails, which is not bad for their 15 years in business.

  • Affordable base packages available
  • Live chat on their website
  • Tier IV data centers
  • 100% uptime for dedicated servers 

  • Unable to purchase online 
  • Cost for customizations is unclear 
Mark Holden Mark Holden
Mark is a full stack web developer specializing in HTML5, CSS, JavaScript, MySQL, and PHP. When he’s not busy building websites or geeking out over the latest addition to his ever-growing gadget collection, he enjoys playing drums for his progressive rock band. He can also make a mean Spanish omelet.
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