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Midphase Review 2024 – Great Reputation, BUT…

Solomon Ndung'u Solomon Ndung'u Web Hosting Expert

Established in 1998, Midphase is an American web hosting solutions provider that serves over 120,000 customers worldwide. Their hosting plans are competitively priced, aligning with what you’d typically expect from a web hosting company of their calibre.

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Midphase is a web hosting company headquartered in the United States with international offices in the U.K. and Ukraine. The veteran hosting provider has customers scattered across the globe, including in countries such as India, Canada, Brazil and Mexico. Midphase was founded in 1998 and for the past two decades has been focused on delivering exceptional hosting solutions through cutting-edge technology and with the backing of industry professionals. Today, they serve over 120,000 customers.


Features and Ease of Use

Midphase strives to provide “worry-free” all-inclusive web hosting solutions. That said, while they’re pretty generous with their resources, they’re not as generous with the number of databases, subdomains, and beginner-friendly tools. The standard features in their plans include:

  • Unlimited storage space
  • Unlimited bandwidth
  • Unlimited emails
  • One free domain registration
  • Softaculous app installer
  • 99.9% uptime guarantee
  • Support for PHP 7, Python, Perl, Ruby on Rails
  • SSL secure website access

This looks pretty good on the surface, but it’s not as great when you realize that their basic plan only gives you a single MySQL database and subdomain to work with. You get bumped up to three and five respectively with the Professional plan, but that’s still pretty limited if you’re working with multiple database-driven scripts. They also don’t include a website builder with their packages, though you can purchase this at an additional cost.

That said, they do have WordPress-optimized hosting packages if you find their shared Linux packages too limiting. These are a far better option, giving you perks such as:

  • SSD storage
  • Cloudflare CDN
  • Automatic malware removal
  • Three-step WordPress installation wizard
  • Automatic non-core updates to software
  • Thousands of free templates and plugins available for installation

I noticed that Midphase doesn’t offer any security apps as a standard feature in their hosting plans. Also, while their servers are very fast and usually report website loading times of under two seconds, their email hosting services are often problematic resulting in high bounce rates. This may prove to be a dealbreaker for any businesses with aggressive email marketing campaigns.

Pricing and Support

Midphase’s plans are competitively-priced, aligning with what you’d typically expect for a web hosting company of their calibre. Their Starter and Primary WordPress plans are especially great value for what you pay. Their Personal and Professional Linux shared hosting plans are average, but the Business plan is a solid choice for growing businesses — particularly since they offer a free dedicated SSL certificate and IP address upon request.

Midphase has a 30-day money back guarantee applicable to their shared, reseller, WordPress, and website builder packages. Note that if you got a free domain from them or if you purchased a dedicated IP address or SSL certificate, these are non-refundable.

To get in touch with their customer support, you can use their toll-free number, submit a ticket via your client portal, send a message via their contact form, or start a live chat with them. The technical support team is available 24/7. Alternatively, Midphase also has a searchable knowledge base that can answer the most commonly asked questions.

The fastest way to get help from Midphase is to send them a ticket. Based on my experience, they usually respond promptly and offer helpful assistance. However, some users have mentioned that their tech support can be unresponsive at times or provide unhelpful replies that don’t make much sense.




How does Midphase match up to the competition?

1HostingerCompareOur Score4.9Compare
1IONOSCompareOur Score4.8Compare
1MidphaseCompareOur Score4.3Compare
1Go4HostingCompareOur Score2.4Compare


Overall, Midphase is a decent web hosting vendor with inexpensive plans. However, their customer service track record is spotty and may be cause for concern.

  • Fairly-priced web hosting plans
  • Time-tested 99.9% uptime guarantee
  • Easy-to-use and well-organized control panel
  • 30-day money back guarantee

  • Pay extra for features like dedicated IP addresses
  • Inconsistent customer service
Solomon Ndung'u Solomon Ndung'u
Solomon Ndung’u is a writer, author, and SEO specialist. When he’s not working, you will find him singing his favorite tunes. He is also a confessed avid reader of The New York Times.
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don’t use MidPhase if you ever need tech support

My site has been down for three days. Am not on my sixth attempt to get the problem solved (which, by the way, should be a simple fix), including 5 hours waiting in the queue on two separate occasions. Dude disconnected the chat before confirming problem was solved (it was not) - so now I'll have another 3 hour wait to solve it.

Jack, Canada
July 10, 2024
Dreadful support

Increasingly, their support has become, frankly, dreadful. Chat is always "too busy". The phone number doesn't work. Tickets go mostly unanswered. When they do respond, you can't send a reply if you use MS's email products as they're always rejected as "spam" (i.e. even though you're using their subject!).

anonymus, Great Britain
June 30, 2024
Family sharingMulti User SharingExpert SupportBackupSmart syncPersonal SolutionBusiness SolutionTeams optionsOffline foldersFile history and recovery
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