Features and Ease of Use
Mat Bao’s web hosting solutions include the following standard features:
- Plesk/WHM/cPanel control panel
- SSD storage disks
- Softaculous one-click installer with 400+ scripts
- MySQL databases
- 99.9% uptime guarantee
- PHP support (multiple versions)
- Unlimited FTP accounts
- SSL certificates
- Cron jobs
Mat Bao’s servers are located in data centers in Vietnam and Singapore, which are equipped with high-end hardware configurations including enterprise-grade cloud servers powered by Supermicro. Moreover, these servers are built on Virtuozzo 7 and clustering technology for fast and reliable performance.
The cloud servers run both Linux and Windows OS platforms, and they use SSD storage for safe and super-fast data storage. For each kind of hosting – Linux and Windows – there are six plans: Cloud Host 1, Cloud Host 2, Cloud Host 3, Cloud Host 4, Cloud Host 5, and Cloud Host 6.
The most basic Cloud Host 1 package is designed for individuals with small websites. It comes with 1 GB (HDD or SSD) disk storage, 15 GB monthly bandwidth, 3 subdomains, and hosting for one website.
Mat Bao offers free Acronis backup services to its cloud server customers, which means that users have access to full backup and restoration services for quick recovery of data files in the event of a disaster.
Although Mat Bao has included free SSL certificates in its hosting solutions, clients who want more advanced website security can purchase other SSL certificates (from GeoTrust, Comodo SSL, or Symantec SSL) as a separate package.
Pricing and Support
Mat Bao’s hosting plans are reasonably priced, especially considering they come with advanced cloud-based hosting features. You pay monthly in Vietnamese dong, and you get an unconditional 30-day money-back guarantee plus a 99.9% uptime guarantee.
There are two types of support: free support and fee-based advanced technical support. Free support queries take longer to answer on a first come, first served basis. For faster 24/7 support, you may be better off paying the fee. That said, I got some good answers via live chat as a prospective customer with no formal support contract.
Although there are a few FAQs, there is no formal knowledge base for self-support as far as I can see.