Mambo Microsystems has been providing hosting services since 2007. Apparently, this was the first hosting provider in East and Central Africa to sell 100% automated, instant setup, unlimited web hosting. It currently has more than 10,000 customers in Kenya, Uganda and other East African countries, and its comprehensive website is in English.
Features and Ease of Use
Mambo Microsystems is a full-service host offering everything from web hosting and dedicated servers to website design and development. Its shared hosting plans’ core features are:
- 99.99% uptime guarantee
- Free automatic file backups
- Free domain registration
- 1, 10, or unlimited add-on domains
- Free SSL certificate
- From 15 GB to unlimited disk space
- Unlimited bandwidth
Mambo Microsystems’ infrastructure is fully redundant, with robust Dell hardware and SSD storage in RAID configuration. All the hosting plans come with an SLA-backed 99.99% uptime guarantee. You’ll receive a month’s worth of credit on your account whenever you experience excessive downtime.
All plans come with CloudLinux (which is excellent for isolating you from other hosted customers), and the easy-to-use cPanel control panel. There is no option to use Windows instead.
You get a one-click installer for only 50 scripts that include CMS software such as WordPress, Drupal, Joomla!, and Magento. Some plans also include a free website building tool that is designed for customers with no coding knowledge and comes with readymade and mobile-responsive templates.
Advanced users receive support for all the usual software, including MySQL databases, Ruby on Rails, PHP, Python, and Perl.
Pricing and Support
Mambo Microsystems’ hosting plan prices are in line with (if not cheaper than) both local and international competitors. Bear in mind that most plans include a free domain and SSL certificate, so the price you see is the price you pay.
You can purchase plans on one, two, and three-year terms, with a discount for purchasing a longer term up front. There is also a 15-day money-back guarantee on all plans except dedicated servers.
24/7 customer service can be accessed by ticket, email, live chat, and phone. My own attempt to summon support by live chat was unsuccessful. I tried to connect at midday on a weekday and was left waiting for an operator who never picked up.
While waiting for support (for who knows how long?) you can try supporting yourself using the website’s well-populated knowledge base.