The Level27 website is available in Dutch.
Features and Ease of Use
Level27’s two shared hosting solutions are the Small plan and the Medium plan. These plans are customizable, so customers can easily put together a package via the control panel. The hosting plans come with components including the Apache web server, PHP 7.2, and MySQL 5.7.
Other features included in the shared hosting plans are:
- Free Let’s Encrypt SSL
- Linux and Windows operating systems
- DNS servers and management
- Hourly backups
- 99.9% uptime guarantee
Level27 performs hourly backups that are retained for 24 hours. There are also daily backups that are kept for one month. All backups are stored on servers that are specifically designated for backup storage and retrieval.
For completely flexible solutions, Level27 offers fully managed VPS and cloud servers. Powerful SSD servers are fully optimized for speed and performance, and these monitored servers come with clustered multi-server setups.
Pricing and Support
Level27’s hosting plan prices are quite high. They are priced in euros, and you can pay monthly, but there is no free trial and no money-back guarantee for you to try before you buy.
While Level27 offers a 99.9% uptime network guarantee, this is not backed by a compensation plan.
Level 27 offers no knowledge base for self-support, but you can contact the 24/7 customer support team by live chat, telephone or email. I tried the live chat channel.
Although I waited a while to be connected to a support agent, the one that eventually responded was polite and very helpful. He took time to explain the vendor’s solutions and how they could address my needs for WordPress hosting: