Features and Ease of Use
The web hosting solutions include these features as standard:
- Unlimited HDD storage (with SSD caching)
- Latest MariaDB / MySQL databases
- File manager
- PHP version 7 support
- Two-factor authentication
- cPanel control panel (WHM with reseller accounts)
- Softaculous installer
Security features include the Cloudflare CDN (which improves page loading speeds as well a protecting against cyberattacks), anti-DDoS protection, free Let’s Encrypt SSL certificates, two-factor authentication, and virus/malware scanners. The safety of your data is further assured by the free remote backup and retention services that take backups every two days.
Virtual servers use KVM virtualization technology. Although data is stored on HDD storage rather than far faster SSD storage, you do benefit from SSD caching for improved performance.
Pricing and Support
Apart from its free plans, Kind TechGroup’s web hosting offerings are quite expensive (even with discount coupons), and you also have to pay a setup fee. You can choose add-ons at the checkout, including CodeGuard website backups and SiteLock security.
You can pay in U.S. dollars or other currencies (British pounds, euros, or Philippine pesos) on monthly, quarterly, semi-annual, annual, biennial, or triennial billing cycles. However, when you click the link, it takes you to the iFastNet website to purchase the premium plan.
Although Kind TechGroup promises a high uptime guarantee, there is no uptime guarantee, but there is a server monitoring service. You get a 14-day money-back guarantee, which is only half the “get out” time afforded by many other hosting providers.
There is no telephone or email support as far as I can see, but you can contact the company via a contact form, ticket system, or Facebook Messenger. The bad news is that my test support ticket received no response. The self-support resources include a blog, support forums, and a knowledge base.