Reviews and expert opinion IT-Lab

Ranked 3183rd from 3627 Web Hosting
4.0
  • Features
    4.0
  • Ease of Use
    4.0
  • Support
    3.0
  • Pricing
    4.0
Server locations
New Zealand
Mark Holden
Mark Holden
Web Hosting Expert
IT-Lab makes no claims about being a major player, and it is very transparent about providing hosting solutions that are just about good enough for small websites. So, don't expect too much.

Overview

itlab main

IT-Lab is a privately-held New Zealand hosting company that dates back to 2012. Its servers sit in a data center in Aukland, and its unpolished website sells basic shared hosting and VPS solutions. Prices are displayed in New Zealand dollars.

Features and Ease of Use

itlab 1

IT-Lab sells only three Linux-based shared hosting plans that provide these features:

  • 500 MB to 2,000 MB disk space
  • 500 MB to 5,000 MB bandwidth
  • 1 to 20 domains
  • Debian 5 Linux operating system
  • Apache 2.2 webserver
  • MySQL 5.1
  • PHP v5
  • FTP access
  • RoundCube and SquirrelMail

IT-Lab’s software infrastructure is based on the industry-standard Linux/Apache/MySQL/PHP (LAMP) stack that allows complex database-backed websites to be created. However, the PHP v5 is somewhat outdated now that many hosts use the far faster PHP v7. 

With a maximum of 2,000 MB storage and 5,000 MB monthly bandwidth, IT-Lab is very clear that it targets small website owners that don’t expect high traffic. However, you can benefit from up to ten MySQL databases to install up to ten CMS systems, which isn’t bad.

You also get up to 100 FTP accounts, email accounts, subdomains, email forwards, mailing lists, domain pointers, and auto-responders.

For more resources, you could choose a VPS package instead of shared hosting. The four VPS packages provide 10 GB to 40 GB storage, 128 MB to 512 MB RAM, and unlimited traffic.

This company can throttle bandwidth in the case of excessive consumption, and there is no uptime SLA.

Pricing and Support

IT-Lab

Compared with other New Zealand hosts, IT-Lab’s hosting plans are a tad overpriced for the features on offer.

While you should be able to contact the customer support team by telephone, ticket, or email, I have to tell you that my exploratory email received no response. The self-support resources are as unimpressive as everything else, and are limited to just two frequently asked questions.

Bottom line on IT-Lab

Am I impressed with IT-Lab? Not really. While it may be suitable for beginners, it is limited in so many ways, and its pre-sales support seems to be particularly poor. Potential customers are unlikely to be attracted by the old-fashioned website.

Pros

  • Moderately priced plans
  • LAMP stack
  • Decent email features
  • Simple offerings

Cons

  • Unresponsive pre-sales support
  • No SLA

For very simple New Zealand shared hosting, see IT-Lab.

Mark Holden
Mark Holden
Mark is a full stack web developer specializing in HTML5, CSS, JavaScript, MySQL, and PHP. When he's not busy building websites or geeking out over the latest addition to his ever-growing gadget collection, he enjoys playing drums for his progressive rock band. He can also make a mean Spanish omelet.

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