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Reviews and expert opinion Infomaniak

Solomon Ndung'u Solomon Ndung'u Web Hosting Expert

Infomaniak is a hosting company based in Geneva, Switzerland. Established in 1994, the hosting vendor is a market leader in the Swiss web hosting space. It owns all its data centers and all other elements critical to ensuring that it offers high quality hosting solutions.

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Infomaniak Network SA, popularly referred to simply as Infomaniak, is a Swiss-owned hosting company founded in 1994 by its two shareholders, Boris Siegenthaler and Fabian Lucchi. The hosting company’s head office is in Geneva, Switzerland. The vendor is the number one hosting company in Switzerland by market share.

Infomaniak prides itself on providing high-end hosting services at affordable prices to business enterprises of all sizes in Switzerland as well as several other countries, including France, Chad, Belgium, and Congo. The Infomaniak website is available in English, French, German, Italian, and Spanish.

Features and Ease of Use

Infomaniak’s solutions include shared hosting, cloud hosting, WordPress hosting, VPS, and SSL certificates. The vendor’s hosting solutions come with the following standard features:

  • Unlimited MySQL databases
  • SSH access
  • Softaculous one-click installer
  • Multi Site management
  • Traffic statistics and reports
  • Multiple PHP versions
  • Free let’s encrypt SSL certificate
  • Cron management
  • File backup
  • Unlimited FTP accounts

Infomaniak owns TIER 3 data centers located in Switzerland. The vendor markets itself as a green company, making sure that all its data centers are environmentally-friendly. Its network uses an internet connection of over 70 Gbit/s which is powered by renowned internet suppliers in Switzerland, providing high availability and reliability.

For clients who are looking for flexible and reliable solutions that allow scaling, Infomaniak has the ideal hosting package for you. The vendor has an all-in-one web hosting plan that incorporates email hosting.

The plan includes extendable 100GB SSD disk space, unlimited MySQL databases, 25+ email addresses, 20GB+ of VOD/AOD, and 20+ domains. The web hosting package also comes with LetsEncrypt EV and DV SSL certificates powered by Comodo/Sectigo.

For very large websites with high traffic volume, Infomaniak recommends its dedicated servers solution based on its cloud servers. In addition, Infomaniak stores backups on different servers in different data centers. The backups are performed daily and users can access them via FTP.

Apart from web hosting solutions, this hosting provider offers CMS like WordPress, Joomla, and Drupal. Through this solution, clients can easily create a forum or an e-commerce website. It offers over 120 scripts with one-click installation.

Pricing and Support

As hinted above, this hosting vendor allows you to create your own hosting package, therefore, prices change based on the features you choose and the resource restrictions you include.

However, the vendor also has competitively priced, pre-designed hosting packages. Infomaniak offers service satisfaction and promises that if you are not happy with the offer, your money will be refunded, thanks to the 30-day money-back guarantee. The company has a guaranteed uptime of 99.9%.


The Infomaniak customer support is available via telephone, email, live chat, or ticketing system. It is listed as available 24/7 but is quite slow to respond. The support team responded to the ticket I opened almost 72 hours from the time I sent it.


All the same, when they finally did, their response was quite detailed and adequately addressed the issues that I had raised. Indeed, the support team appears quite knowledgeable in hosting-related issues. Additionally, the vendor has made available a comprehensive knowledge base; it has answered over 1,000 questions and has over 500 tutorials and explanatory videos.
How much does Infomaniak cost?Infomaniak offers plans from $6 to $33. The price depends on which type of hosting plan you choose. You can see the updated pricing table (updated weekly) below.
Which Infomaniak plan should I get?My recommendation is to start with a cheaper plan. You can always upgrade later on. Infomaniak can help you with the migration to a more expensive plan. The increase in visitors many times takes longer than expected and you shouldn’t pay a lot of money until the need arises. Of course, your needs may vary, and you can consult with a hosting expert from Infomaniak here.
How good is Infomaniak’s customer support?Infomaniak is not ranked as one of our top web hosts. But that can also be a result of Infomaniak being a small, under the radar, hosting provider. There are advantages to a small hosting company – as a customer, you are more important to them. You can also check out our comparison of the most popular web hosting services here.




How does Infomaniak match up to the competition?


User reviews

Based on 2 reviews in 1 languages
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May 01, 2021
Impossible to contact support

I have been trying to contact their customer support for days now, as they are the host of a website that is currently infringing copyright. They keep on telling me to either contact Live Chat, to which I can't access because it's a hollow button, call and wait for hours on the phone for nothing, or send an email that I keep on writing but can't send because there is a website error...on an "all-in-one web & email hosting service". Paradoxal and appalling really.

December 06, 2019
Super slow and incompetent Support

I've been a client for the past 10 years, and it used to be a very good service. But since 2015 it's getting worse and worse, especially their support. Last example to date: we can't start node.js (available on our server) because it generates an error. 10 days (!!) after our initial support request, they ask us to send them the command we use, for the 3rd time (we got the first reply after 48hours)... Not only that's the command they give in their FAQ, but how you start node.js anyway. And that's just one of the multiple example we have. Dashboard is OK, but when it comes to performances, same thing: they used to offer a 99.99% uptime with a great speed. But now, it's frequent that their servers go down (we use several "cloud" server, they all go down at the same time...). From super satisfied, I'm more than skeptical.


Infomaniak is an environmentally conscious hosting provider with feature-packed web hosting solutions designed to handle most SMEs. The vendor does not offer VPS and dedicated server solutions, meaning businesses that need these solutions would have to search elsewhere.

Still not sure if this is the right web host for you? Check out our top recommended web hosts to learn more.


  • Performs daily backups stored in different servers
  • 30-day money-back guarantee
  • Tailor-made hosting packages
  • Great uptime guarantee of up to 99.9%


  • Customer support takes a while to respond
  • No dedicated servers or VPS solutions
Solomon Ndung'u Solomon Ndung'u
Solomon Ndung’u is a writer, author, and SEO specialist. When he’s not working, you will find him singing his favorite tunes. He is also a confessed avid reader of The New York Times.

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