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Reviews and expert opinion Infomaniak

Solomon Ndung'u Solomon Ndung'u Web Hosting Expert

Infomaniak is a hosting company based in Geneva, Switzerland. Established in 1994, the hosting vendor is a market leader in the Swiss web hosting space. It owns all its data centers and all other elements critical to ensuring that it offers high quality hosting solutions.

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Overview

Infomaniak-overview1

Infomaniak Network SA, popularly referred to simply as Infomaniak, is a Swiss-owned hosting company founded in 1994 by its two shareholders, Boris Siegenthaler and Fabian Lucchi. The hosting company’s head office is in Geneva, Switzerland. The vendor is the number one hosting company in Switzerland by market share.

Infomaniak prides itself on providing high-end hosting services at affordable prices to business enterprises of all sizes in Switzerland as well as several other countries, including France, Chad, Belgium, and Congo. The Infomaniak website is available in English, French, German, Italian, and Spanish.

Features and Ease of Use

Infomaniak’s solutions include shared hosting, cloud hosting, WordPress hosting, VPS, and SSL certificates. The vendor’s hosting solutions come with the following standard features:

  • Unlimited MySQL databases
  • SSH access
  • Softaculous one-click installer
  • Multi Site management
  • Traffic statistics and reports
  • Multiple PHP versions
  • Free let’s encrypt SSL certificate
  • Cron management
  • File backup
  • Unlimited FTP accounts

Infomaniak owns TIER 3 data centers located in Switzerland. The vendor markets itself as a green company, making sure that all its data centers are environmentally-friendly. Its network uses an internet connection of over 70 Gbit/s which is powered by renowned internet suppliers in Switzerland, providing high availability and reliability.

For clients who are looking for flexible and reliable solutions that allow scaling, Infomaniak has the ideal hosting package for you. The vendor has an all-in-one web hosting plan that incorporates email hosting.

The plan includes extendable 100GB SSD disk space, unlimited MySQL databases, 25+ email addresses, 20GB+ of VOD/AOD, and 20+ domains. The web hosting package also comes with LetsEncrypt EV and DV SSL certificates powered by Comodo/Sectigo.

For very large websites with high traffic volume, Infomaniak recommends its dedicated servers solution based on its cloud servers. In addition, Infomaniak stores backups on different servers in different data centers. The backups are performed daily and users can access them via FTP.

Apart from web hosting solutions, this hosting provider offers CMS like WordPress, Joomla, and Drupal. Through this solution, clients can easily create a forum or an e-commerce website. It offers over 120 scripts with one-click installation.

Pricing and Support

As hinted above, this hosting vendor allows you to create your own hosting package, therefore, prices change based on the features you choose and the resource restrictions you include.

However, the vendor also has competitively priced, pre-designed hosting packages. Infomaniak offers service satisfaction and promises that if you are not happy with the offer, your money will be refunded, thanks to the 30-day money-back guarantee. The company has a guaranteed uptime of 99.9%.

Infomaniak-overview2

The Infomaniak customer support is available via telephone, email, live chat, or ticketing system. It is listed as available 24/7 but is quite slow to respond. The support team responded to the ticket I opened almost 72 hours from the time I sent it.

Infomaniak-overview3

All the same, when they finally did, their response was quite detailed and adequately addressed the issues that I had raised. Indeed, the support team appears quite knowledgeable in hosting-related issues. Additionally, the vendor has made available a comprehensive knowledge base; it has answered over 1,000 questions and has over 500 tutorials and explanatory videos.

4.3

Pricing

Infomaniak Web Hosting

Comparison

How does Infomaniak match up to the competition?

HostingerCompare4.9Compare
InterServerCompare4.8Compare
InfomaniakCompare4.3Compare
BluehostCompare2.5Compare

Infomaniak REVIEW: BOTTOM LINE

Infomaniak is an environmentally conscious hosting provider with feature-packed web hosting solutions designed to handle most SMEs. The vendor does not offer VPS and dedicated server solutions, meaning businesses that need these solutions would have to search elsewhere.

Still not sure if this is the right web host for you? Check out our top recommended web hosts to learn more.

Pros

  • Performs daily backups stored in different servers
  • 30-day money-back guarantee
  • Tailor-made hosting packages
  • Great uptime guarantee of up to 99.9%

Cons

  • Customer support takes a while to respond
  • No dedicated servers or VPS solutions

FAQ

Does it matter where you host your website?You ideally want a web host with a data center near your target audience to ensure peak performance. Infomaniak is a Swiss company with a data center in Switzerland, so it’s best suited to hosting websites for European audiences. However, you can use a content delivery network (CDN) and Infomaniak’s Fast Anycast DNS to help boost performance in other locations around the world.How much does it cost to host a website with Infomaniak?Shared web hosting with Infomaniak starts at $6.50 a month. You can also get cloud hosting from $5.75. Infomaniak lets you fine-tune resources to fit your needs – prices increase according to your selections. It offers a more flexible service than some of the hosts on our list of top 10 web hosts for 2022, but it doesn’t provide the same level of value.Is Infomaniak good value for money?Infomaniak delivers solid value for European websites if you want resource flexibility, unlimited traffic, and WordPress optimization. But its prices aren’t as low as its top competitors – for example, you can get better value from Hostinger, with more data center options to serve audiences around the world.Does Infomaniak include WordPress themes or plugins?Infomaniak’s WordPress plans offer 80 free premium themes from Elegant Themes. But it’s not one of our favorite WordPress hosts for 2022. You can also find discounts for September 2022 on our coupons page for many of the top WordPress hosting providers.

Solomon Ndung'u Solomon Ndung'u
Solomon Ndung’u is a writer, author, and SEO specialist. When he’s not working, you will find him singing his favorite tunes. He is also a confessed avid reader of The New York Times.
1.5

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Impossible to contact support

I have been trying to contact their customer support for days now, as they are the host of a website that is currently infringing copyright. They keep on telling me to either contact Live Chat, to which I can't access because it's a hollow button, call and wait for hours on the phone for nothing, or send an email that I keep on writing but can't send because there is a website error...on an "all-in-one web & email hosting service". Paradoxal and appalling really.

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Sophie, Switzerland
May 01, 2021
1
Super slow and incompetent Support

I've been a client for the past 10 years, and it used to be a very good service. But since 2015 it's getting worse and worse, especially their support. Last example to date: we can't start node.js (available on our server) because it generates an error. 10 days (!!) after our initial support request, they ask us to send them the command we use, for the 3rd time (we got the first reply after 48hours)... Not only that's the command they give in their FAQ, but how you start node.js anyway. And that's just one of the multiple example we have. Dashboard is OK, but when it comes to performances, same thing: they used to offer a 99.99% uptime with a great speed. But now, it's frequent that their servers go down (we use several "cloud" server, they all go down at the same time...). From super satisfied, I'm more than skeptical.

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Eric, Germany
December 06, 2019
2
Family sharingMulti User SharingExpert SupportBackupSmart syncPersonal SolutionBusiness SolutionTeams optionsOffline foldersFile history and recovery
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